The player from India had reported that his account at the online casino had been temporarily suspended, even though he had been providing the requested documents for several weeks. He had requested for the account to be unblocked so he could withdraw his funds. The player had been participating in both casino games and sports betting, and his winnings were not bonus-related. He claimed to have submitted multiple types of documents for verification, but the casino had rejected them. The issue escalated when the casino allegedly removed his email from his account, preventing him from accessing it. The player had accused the casino of fraud. However, the complaint was ultimately rejected upon the player's request.
Spelaren från Indien hade rapporterat att hans konto på onlinekasinot hade tillfälligt stängts av, trots att han hade tillhandahållit de begärda dokumenten i flera veckor. Han hade begärt att kontot skulle låsas upp så att han kunde ta ut sina pengar. Spelaren hade deltagit i både kasinospel och sportvadslagning, och hans vinster var inte bonusrelaterade. Han påstod sig ha lämnat in flera typer av dokument för verifiering, men kasinot hade avvisat dem. Problemet eskalerade när kasinot påstods ha tagit bort hans e-post från hans konto, vilket hindrade honom från att komma åt det. Spelaren hade anklagat kasinot för bedrägeri. Men klagomålet avslogs till slut på spelarens begäran.
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