Stake Casino - Spelaren begär kopia av all insamlad personlig information.

Stake Casino don't want to provide me with a copy of the data they have collected about me.

They are obligated so according to the GDPR terms. I have requested the following data for almost 2 months now.

• Personal information
• My Betslips
• My Sessions

Dear d4n13n,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your request and understand your concern. However, please bear in mind that casinos are not obligated to store this kind of information for a long period of time. Could you please advise from which period you request the data? Is your account still accessible?

Looking forward to hearing from you.

Best regards,

Petronela

I’m excluded and asked the casino to send me a copy of the data within a week after my exclusion.

How would they identify me if I try to make a new account if they don’t store the information?

Could you please advise how long ago you closed your account? I'm just trying to recreate the timeline. Thank you very much.

The account was closer 25.09.2022, so they still have the data.

I’ve requested the data a couple of days after that and haven’t received it yet.

live support is also lying and saying they don’t have access to the information.

The DPO is not responding at all which is a clear violation to the GDPR

Stake Casino has operated illegally in Denmark and has ignored all my self exclusion requests.

I need the data for a lawsuit that is been prepared.

It is my understanding that Stake Casino is intentionally not giving me the data because they know that they have been violating multilple laws.

Thank you very much, d4n13n, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello d4n13n,

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case:

Dear casino representative, could you please help d4n13n to get his history logs?

Thank you Matej,

Now we wait for 2 - 3 weeks before Stake Will respond

The standard time frame is 7 + 7 days. After that, we are closing the complaints as unresolved. But we resolved several cases with Stake Casino, so I believe they will reply soon.

Dear Casino Guru,

We have already sent the information to the player.

Please let us know if you need anything else from our end.

Best,

Stake

Dear d4n13n,

Could you please confirm that you received the requested information?

I can confirm that I got the requested data short after with the help from casino guru.

I would recommend everybody else to do the same and get a copy of the data collected by Stake Casino.

Stake Casino did not verify my identification even though I wagered millions within a short periode and deposited almost $150k

Thank you for the confirmation.

 I am closing the complaint as resolved now.

I understand that you deposited too much money in a short time, and I agree that this shouldn't happen without proper checks. Unfortunately, each country/license has different legislation; to be honest, it is very vague in Curacao. My best advice is to consult your case with a lawyer specialising in Curacao gambling law.