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I have request a withdrawall 5 days ago of 500$. They still havent process it, in the mid time i did 2 other withdraw request of 750$ and they are also pending, i look to

Dear Thelastmann,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Will do i will wait another week. Also note that i have not 1 but 2 750$ deposit request in addition to the 500$ and still a 6000$ balance waiting to be withdraw.

I am still waiting for the initial withdrawal after 5 Buissness days + 2 weekend days. I have 2000$ pending and a new remaining balance of 16 658$.

Thank you for keeping me updated. Have you received any of your requested withdrawals yet? How many pending withdrawal requests are currently in your account?

I havent receive none of the 3 pending from 12 days ago. They stat the same story about delayed and even that on there side it was completed but the problem comes from the provider. But it still says step 1 of 5 step in process.. I also have picture of all my chat witj them.

Thank you for your reply. Please forward me the screenshots or chat transcripts of your conversation with customer support at veronika.f@casino.guru.

Have you made any successful withdrawals from this casino before?

What types of games did you play (e.g. slots, live casino games, sports betting)?

These are my first time withdraw with them.

Slots and a bit of roulette but mostly slots

Today marks 16 days that ive been waiting for my initial withdrawal of 500$, 750$, and 750$.

Thank you very much, Thelastmann, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej.l@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Thelastmann, nice to meet you!

My name is Matej and I will be taking care of your complaint going forward. I've just reviewed this case and fully appreciate your concerns regarding the requested payouts. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of Spinsy Casino to join the conversation and participate in the investigation of this case as well. Could you please provide more details as of why this player’s withdrawal requests are being processed longer than usual? I would also appreciate if you could provide us with any and all relevant evidence.

Thank you for your patience and cooperation in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello all,

As checking the account we can see all the withdrawal request was cancelled from the players end and the amount was played.

Our team wishes you all the best for your future activities!

Best regards,

Spinsy team.

Thank you, Spinsy Casino, for the reply!

Thelastmann could you please confirm the statement above?

Dear Thelastmann,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

After long waiting time i indeed lost it all

Dear Thelastmann, thank you for the confirmation.

Since the withdrawal requests were cancelled and the money spent, I'm afraid there is not much else we can do in this case. I would like to thank you for bringing this issue to our attention and Spinsy Casino for stepping in.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Matej

Casino.Guru