SpinsBro Casino - Spelarens insättning verkar förlorad.

Hello Casinoguru team,

It's about Spinsbro Casino. I deposited €50 into my N26 account and it wasn't credited. I wrote to support who in turn spoke to the finance department who sent me a link where I need to verify the account you see that the money was debited and you can credit it immediately. Unfortunately, it didn't work despite multiple attempts. The support is absolutely no help. The other times it worked, but this time it's like jinxed I did what I could.So something is wrong.The money is gone from my account but nobody knows where it is.Please help me

Hallo Team von Casinoguru,

es geht um das Casino Spinsbro.Ich habe über mein N26Konto 50€ eingezahlt diese wurden nicht gutgeschrieben.Ich habe mit dem Support geschrieben der widerrum hat mit der Finanzabteilung gesprochen die mir einen Link geschickt haben wo ich das Konto verifizieren muss das Sie sehen,dass das Geld abgebucht wurde und Sie dieses umgehend gutschreiben können.Leider hat das nicht funktionier trotz mehrfacher Versuche.Der Support ist absolut keine Hilfe.Die anderen male hat es geklappt aber diesmal ist es wie verhext.Ich hatte dann noch eine Einzahlung über mein anderes Konto gemacht was ging.Also irgendwas stimmt da nicht.Das Geld ist von meinem Konto weg aber wo es ist weiß keiner.Helft mir bitte

Dear Sandor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

If your deposit has never been credited to your casino account, the only thing we would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please explain when was the deposit made? Could you give more details about the casino's attempts to investigate the issue?

Thank you very much for your understanding.

Best regards,

Tomas

I have already contacted the lender to no avail.

The deposit was yesterday.

Well, unless I was supposed to wait, there was no real help from the casino. During the last attempt in the chat, it was simply ended and I was sent to a new agent and had to explain everything again. Except that you forwarded it, nobody could help me. Neither the support nor the finance department

Ich habe mich schon an den Finanzgeber gewendet ohne Erfolg.

Die Einzahlung war gestern.

Na ausser ich soll warten kam keine wirklich Hilfe von Seitens des Casinos.Beim letzten Versuch im Chat wurde dieser einfach beendet und ich wurde zu einem neuen Agent zugestellt und musste nochmal alles erklären.Ausser das Sie es weiterleiten konnte mir keiner Helfen.Weder der Support noch die Finanzabteilung

Do I understand correctly you had issues with your deposit not being credited to your casino account in the past?

Could you please forward any relevant communication between you and the casino to my email address at tomas@casino.guru?

Dear Sandor,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Complaint can be closed. Thanks for the help

Beschwerde kann geschlossen werden.Danke für die Hilfe

Dear Sandor,

Assuming the issue was resolved, I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru