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Unacceptable behavior. I've been asking for my account to be closed for 10 days now and although they have sent me 2 emails asking for the reasons why I want to close my account, they've done nothing. Scammers! Stay away!

Απαράδεκτη συμπεριφορά. Έχω ζητήσει εδώ και 10 μέρες να κλείσουν τον λογαριασμό μου και ενώ μου έχουν στείλει 2 mail για να αναφέρω τους λόγους που θέλω να κλείσει ο λογαριασμός δεν έχουν κάνει τίποτα. Απατεώνες! Μακριά!

Dear pgian,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.

First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Could you please specify the reason for closing your account?

Would you be so kind as to forward me the account closure requests that you sent to the casino, and the responses you received from the casino?

My email address is tomas@casino.guru

Thank you very much in advance.

Best regards,

Tomas

I have already replied to your e-mail and informed that I want you to block me and close my account. I have said the reasons. Please do it immediately.

Έχω ήδη απαντήσει σε e-mail σας και έχω ενημερώσει ότι θέλω να με αποκλείσετε και να κλείσετε τον λογαριασμό μου. Έχω πει τους λόγους. Παρακαλώ να γίνει άμεσα.

Dear pgian

We appreciate your feedback!

We are glad that we were able to comply with your request and close your account in accordance with security standards. Your participation was important to us, and if you have any further questions or require assistance, please do not hesitate to reach out. We wish you all the best and hope that we will have the opportunity to welcome you to our casino again in the future!

Best wishes,

SpinBetter Team

Уважаемый pgian

Мы ценим ваш отзыв!

Рады, что мы смогли выполнить ваш запрос и закрыть аккаунт с учетом стандартов безопасности. Ваше участие было важным для нас, и если у вас появятся еще вопросы или потребуется помощь, не стесняйтесь обращаться. Желаем вам всего наилучшего и надеемся, что в будущем у нас появится возможность снова приветствовать вас в нашем казино!

С наилучшими пожеланиями,

Команда SpinBetter

My account is indeed closed and thank you. When will the money in the account be deposited?

Ο λογαριασμός μου οντως έκλεισε και σας ευχαριστώ. Τα χρήματα που είχε μέσα ο λογαριασμός πότε θα κατατεθούν;

Thanks both parties for the reply.

Dear pgian,

Thanks for the confirmation.

Do I understand correctly you had a balance of 1000€ on your casino account prior to closure?

Please let me know.

Good evening. No, the balance wasn't that big. I have lost this amount since the day I requested my account to be closed. I want them to deposit the balance I had in the account when it was closed.

Καλησπέρα σας. Οχι δεν ήταν τόσο μεγάλο το υπόλοιπο. Αυτό το ποσό το έχασα από την ημέρα που ζήτησα να κλείσει ο λογαριασμός μου έχω θέλω να μου καταθέσουν καταθέσουν υπόλοιπο που είχα μέσα στον λογαριασμό όταν μου τον έκλεισαν.

Dear SpinBetter Casino representative,

Could you please specify how much was the balance on pgian's account prior to account closure?

Are there any recent processed or unprocessed withdrawals from the player's account?

I'll await your reply.

Dear pgian,

Thank you for reaching out to us.

We are pleased to inform you that your account has been temporarily unlocked, and you can withdraw funds from your account. However, at this time, you will not be able to place bets.

If you have any further questions or require additional information, please do not hesitate to contact our customer support team. We are always ready to assist you.

Best regards,

The SpinBetter Team

Good evening.

I made the withdrawal of the money.

Thank you very much

Καλησπέρα σας.

Έκανα την ανάληψη των χρημάτων.

Σας ευχαριστώ πολύ

Thanks to both parties for your cooperation.

Dear pgian,

Did the funds reach your bank account? May we consider the issue resolved?

Thanks in advance for your reply.

Dear pgian,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear pgian,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and SpinBetter Casino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru