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I requested a withdrawal on the 20th and so far nothing .. my deposit fell on time, now it's been 5 days to withdraw and nothing

Fiz solicitação de um saque dia 20 e até agora nada.. meu depósito caiu na hora, agora pra sacar já fazer 5 dias e nada

Dear jeffinho33,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Ok, I will wait.. I hope it works because today has been going on for 6 days and nothing.. on the website it says 3 from 1 to 4 days

Ok, irei aguardar.. espero que dê certo pois hje já se vai pra 6 dias e nada.. no site diz que 3 de 1 a 4 dias

Dear jeffinho33,

Was there any development regarding the withdrawal of your funds?

Thank you in advance for your reply.

Nothing yet, it's still pending... and no response... they always say the same thing in the chat, total disregard for the customer.

Nada ainda, continua pendente.. e sem resposta.. eles sempre falam a mesma coisa no chat , descaso total com o cliente.

If it works, I'll come back here and let you know.. thanks

se der certo volto aqui avisar vocês.. obg

Thanks for the update, jeffinho33.

Please let me know if the transaction was completed in the expected time or if you need any further assistance.

So far nothing yet, I'll update here if I have news

Até o momento nada ainda, vou atualizando aqui se tiver novidades

today completes these 3 business days, let's see if it goes today. It's hard

hoje completa esses 3 dias úteis, vamos ver se vai hoje. Tá difícil

Another day passed and nothing resolved

Mais um dia se passou e nada resolvido

Thank you very much, jeffinho33, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Spin247 Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

OK thanks

Ok, obrigado

Hello there,

Thank you jeffinho33 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Spin247 Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Damn, always the same answer.

Sacanagem, sempre a mesma resposta.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

My withdrawal was canceled 2 times already and nothing, I requested a withdrawal in the amount of 300 now to see if at least that they pay

Meu saque foi cancelado 2 vezes já e nada, solicitei um saque no valor de 300 agora pra ver se pelo menos isso eles pagam

Dear jeffinho33,

We are sorry to hear about the issues you have experienced and we can confirm that the challenges we faced with PIX withdrawals have been solved, we appreciate your patience.

We can confirm that 4 withdrawals were already processed and you should have already received the funds. For the pending withdrawal requested today, we do advise a general timescale of 1-4 working days to ensure all appropriate checks are made prior to processing.

Hope this helps. 

Kind regards,

Spin247

Indeed, I made 4 withdrawals of lesser value.. and they were processed.. thank you, there is one more pending

Realmente, efetuei 4 saques de menor valor.. e foram processados.. obg tem mais um pendente

Dear jeffinho33, Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear jeffinho33,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It worked, thank you

Deu certo, obrigado

Dear jeffinho33,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter