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I got a prize with a no deposit bonus on 02-03-2021.

I reached about 80/90 € and had already completed the bonus roll-out.

I had read that the maximum limit was 80 € and I went to the chat to confirm that I was able to request it.

I was attended by an operator who surprised me by saying that I would have to make a deposit of 20/30 € because there would be a minimum withdrawal requirement of 100 €.

Surprised, I asked for the withdrawal to be withdrawn, but shortly afterwards, playing a little more, I spent the 100 € so I went back to support to confirm the possibility of asking for the money.

One more surprise, the agent tells me that I have actually been wasting time because the limit is maximum and 80 €, which I asked for.

I sent Identification, NIB, congratulations, a payment forecast and since then, every time I ask for an update on the refund status, there is an operator who gives information according to the first, then there is another one that comes with one in my favor, anyway .... I don't think I will receive anything, but I didn't want the same thing to happen to other people.

Consegui um prémio com um bónus sem dep´ósito em 03-02-2021.

Atingi cerca de 80/90 € e já havia completado o ''roll-out'' do bónus.

Havia lido que o limite máximo eram 80 € e fui ao chat confirmar se estava em condições de o solicitar.

Fui atendido por um operador que me surpreendeu ao dizer que eu teria de fazer um depósito de 20/30 € porque haveria um requisito mínimo de levantamento de 100€.

Surpreso, pedi o cancelamento do levantamento, mas pouco tempo depois, jogando mais um pouco , passei os 100€ pelo que voltei ao apoio para confirmar então a possibilidade de pedir o dinheiro.

Mais uma surpresa, o agente diz-me que efetivamente andei a perder tempo pois o limite é máximo e de 80€, ao que o solicitei.

Enviei Identificação, NIB, deram-me os parabéns, uma previsão de pagamento e desde então, de cada vez que peço uma atualização do estado do reembolso, há um operador que dá uma informação de acordo com a primeira, depois há um outro que vem com uma a meu favor, enfim....acho que não vou receber nada, mas não queria que acontecesse o mesmo a outras pessoas.

Dear Jose,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a couple of questions, so I can understand the whole situation completely. Could you please clarify if the winnings are still inside your account or they’ve been played? Have you deposited any funds into your account?

Thank you in advance for your reply. I hope, we will be able to help you resolving this case as soon as possible.

Best regards,

Petronela

However, I no longer have a balance. Frankly, for everything I had the opportunity to read and then experience in contact with the services, I don't believe I would ever receive the money, so I canceled the order.

As for deposits, the answer is no. I never did, nor was I supposed to, in this case.

Anyway, my intention was to leave an alert for other people. It is not a website to be trusted by any means. The various contacts I had with the live chat were surreal.

When we start to argue a lot, we are almost banned, or the connection suddenly fails.

Anyway, stay away.

Nor do I understand how it is possible to be operating in this way.

A shame.

Furthermore, the presentation of the transaction records is very poor, as well as the scarcity of much other information that should be available.

Entretanto já não tenho saldo. Francamente, por tudo a que tive oportunidade de ler e depois experienciar no contacto com os serviços, não acredito que fosse alguma vez receber o dinheiro, por isso cancelei o pedido.

Quanto a depósitos, a resposta é não. Nunca fiz nem o era suposto fazer, no caso.

De qualquer maneira, a minha intenção era deixar um alerta para as outras pessoas. Não é um site em que se confie, de maneira nenhuma. Os diversos contactos que tive com o live chat foram surrealistas.

Quando começamos a argumentar bastante, somos quase banidos, ou então a conexão falha de repente.

Enfim, mantenham-se longe.

Nem tão pouco entendo como é possível estar a operar desta maneira.

Uma vergonha.

E mais, a apresentação dos registos de transações é muito má, bem como a escassez de muitas outras informações que deveriam estar disponíveis.

Thank you very much, kjorg1972, for sharing your negative experience. We also alerted players in our review for Spin247 Casino https://casino.guru/spin247-casino-review in which we’ve given it a questionable reputation rating. That means that while it's not completely bad, it does have some negative qualities because of which it's advisable to look for a better online casino to play at.

If you would like to share your experience and make your opinion widely known, I’d recommend our Forum https://casino.guru/forum. 

Unfortunately, since you have played your winnings there's nothing we can do for you. Please let me know if I have overlooked any information, otherwise, I will be forced to reject your complaint.

Dear kjorg1972,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Since the funds have been played, we rejected this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.