Sol Casino - Spelarens insättning krediteras inte kontot.

Hello,

I made a deposit of 100 euros with my Skrill card.

The amount was not credited to me but was still debited.

I received an answer from Sol Casino that the transaction was not visible and that I should contact my bank.

Kind regards

Thomas ***

Hallo,

habe mit meiner Skrill Karte eine Einzahlung von 100 Euro getätigt.

Der Betrag wurde mir nicht gutgeschrieben aber dennoch belastet.

Vom Sol-Casino bekam ich die Antwort,das die Transaktion nicht sichtbar sei und ich mich an meine Bank wenden sollte.

MfG

Thomas ***

Dear thomasschappeler,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Hello Tomas,

Also thank you very much for the quick processing.

If there is anything new in the case, I will of course tell you

communicate.

Thank you again, until then.

Greetings

Hallo Tomas,

ebenfalls vielen Dank ,für die rasche Bearbeitung.

Wenn es etwas neues in dem Fall gibt,werde ich es euch natürlich

mitteilen.

Vielen Dank nochmal,bis dahin.

Grüße

Hello Tomas,

I received an email from Skrill today,

Thank you for editing.

Greetings

Hallo Tomas,

habe heute eine E-mail von Skrill erhalten ,

Danke für die Bearbeitung.

Grüße

Have you received any visual confirmation from the casino, when the transaction was initiated in the cashier?

Is the transaction recorded in the transaction history in your casino account?

Hello,

I cut the deposit out of the history today.

Greetings

Hallo,

habe heute die Einzahlung aus dem Verlauf ausgeschnitten.

Grüße

Thanks for your message.

I fully understand your frustration, thomasschappeler. As I mentioned earlier, it may take some time for the funds to be located and refunded to your Skrill account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 17 days to allow the transaction to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

OK.Thanks first

ok.Danke erstmal

SOL credited the amount today.

Thank you for everything

TTulip

SOL hat den Betrag heute gutgeschrieben.

Vielen Dank für alles

TTulpe

Dear thomasschappeler,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru