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I submitted all documents needed and waited two weeks before I could withdraw for them to receive documents. Then I called to figure out when they were going to wire the money. then they asked for bank statements which was not on the first list of documents. I turned them in and it took them three days to get it. Even though I emailed it.. which they get immediately.. They canceled my withdrawal of $1500. They told me to withdral all over again so now I have to wait another two weeks. of course because it got released I ended up playing back half of it, I feel they do this on purpose so that they can get their money back so now I put in a request for my $700 and it’s gonna take seven days to process and seven days to do a wire transfer. This is absolutely ridiculous. Here I have won the money at least a month and a half ago and I’m still not getting paid. I feel like this is fraud.

Dear sandyhoward97,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that payment is still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Have you received any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear sandyhoward97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We are unable to carry out any further investigation or provide potential solutions due to the lack of response from the player. As a result, we have closed the case, but the player is free to reopen the complaint at any time.