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I've been waiting for my cash out for over a week and get nothing. I can't can't even chat with them live and Everytime I email them, I get a response saying that someone will contact me in 72 hours. Haven't had anyone contact me yet. I've submitted documents that they requested and keep getting different excuses as far as my payment. I've read all the other comments from other players and it's all true. This site is a scam and they need to be shut down.

Dear mhayes197942,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Thanks for the update. Let me know what else needs to be done to resolve the issue.

Hello mhayes197942,

Have there been any developments since our last conversation, please? 

Nope. Can't get in contact with no one. Everytime I email them the response is someone will contact me in 72 hours and time has passed with no contact. Tried the live chat but it won't let me access it. So I'm just waiting and it has been a couple of weeks. I verified my identity and all that but I've gotten nothing.

Hi mhayes197942,

• Could you please advise if your winnings were accumulated with or without an active bonus?

Thank you.

I don't understand what you're saying. I have $500 that I'm attempting to withdraw and I haven't received anything from the casino yet. Haven't even gotten a response from them yet and it's been another week since I've contacted them. Tired of the wait so it's time to take action...are you all gonna do some about it aor what?

I've read comments from other players saying that they never got a response or a withdrawal from the same casino and nothing was done so they just gave up. Asking too many questions and not taking action. Whatever information you need then let me if it's gone help resolve the situation, if it is not gonna get resolved then I'm wasting my time with y'all. I need something else to be done.

So now it's saying in order to withdraw the money I have to deposit $10 in some kind of BTC wallet to verify my account and I don't have any BTC wallet or anything like this. I don't know anything about that. I can't get anyone to email me back and the live chat is not working for me.

Hi mhayes197942,

I inquired earlier whether your winnings were accrued with or without an active bonus. Based on your subsequent comments, it appears that your winnings were solely accumulated from a free bonus without any real deposit on your part. To facilitate the withdrawal of your free bonus winnings, it is necessary to make a real money deposit for payment method verification.

Additionally, given that your winnings originated from a No Deposit Bonus, please be aware that you are eligible to withdraw up to $100, adhering to a maximum cashout rule (here) therefore, I adjusted the disputed amount from $500 to $100.

No Deposit Bonuses (Free Chips, Free Spins)

Unless otherwise stated, the maximum withdrawal amount from any No Deposit Bonus is 1 time the face value of the bonus, with a minimum of $100. All free chips valued below $50 will come with a cash-out limit of no more than, nor less than, $100.

Please follow the casino instructions, place a minimum real money deposit and when your account is verified, including the payment method, place another withdrawal request.

Thank you.

Oh wow, ok.

Hi mhayes197942,

• Could you please advise if you followed the casino's instructions and placed a minimum deposit to verify your payment method?
• Have you received your legitimate winnings of $100?

Thank you.

Dear mhayes197942,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.