Silverplay Casino - Spelarens insättning har aldrig krediterats till hennes kasinokonto.

Ladies and Gentlemen

how should someone endure if they want to play online casino!!!! After the deposit is not written in the casino account credit, and with every chat the employees have the excuse that it takes up to 5 days to have a credit.

Despite a bank transfer screenshot with the proof that it is booked by , I don't get my money as a credit.

Please help on this way.

It's not about this sum, it's about principle and if you calculate how many players deposit then it's just fraud and rip-off.

Kind regards

Sehr geehrte Damen und Herren,

wie soll jemand aushalten wenn möchte online Casino spielen!!!!Nach dem Einzahlung wird nicht im Casino Konto Guthaben geschrieben,und bei jedem Chat die Mitarbeiter haben die Ausrede das es bis 5 Tagen dauert bis als Guthaben haben kannst.

Trotz Banküberweisung Screenshot mit dem Beweis das es von gebucht ist ,ich bekomme nicht mein Geld als Guthaben.

Bitte auf diesem Weg um Ihre Hilfe .

Es geht nicht um diese Summe es geht um Prinzip und wenn man hoch rechnen wieviel Spiler einbezahlen dann ist nur Betrug und abzocke.

mfg

Dear cwillenbacher,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your bank account or credited to your casino account.

Could you please forward your payment receipt along with any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear cwillenbacher,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Additional information from the player:

I deposited money a few days ago and my bank account was debited immediately, but I still haven't received my funds on my gaming account.

All employees lied to me that it usually takes up to 48 hours but very rarely happens. The 48 hours are long gone and I still don't have my money.

I read several reviews after my deposit and there are so many complaints with the same problems (players are ripped off and cheated). I find it outrageous that nobody can do anything about such scammers. The fact is that customers want to play and have fun but on this online portal are only scammers and liars.

mfg and hope that such scammers will be held accountable.

Thank you for getting back to us, cwillenbacher. Could you please forward your payment receipt along with any relevant communication to petronela.k@casino.guru?

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand.