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Delayed Payout

I have been waiting for a payout of 1300 $ since 21.06.2023. Moreover, I have communicated with the live chat multiple times who inform me that there is a high payment volume. 

Verzögerte Auszahlung

ich warte bereits seit dem 21.06.2023 auf eine Auszahlung von 1300 $. zudem Habe ich mehrmals mit dem live-Chat geschrieben die sagen; dass es ein hohes Auszahlungsvolumen gebe. 

Dear Livebycash,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that payment is still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Have you received any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

The payout is still pending and has not been processed since. I used a bonus and completed all required wagering. No, this is my first payout at this casino.

Many thanks for the support.

LG.

Livebycash

Hallo,

Die Auszahlung steht immer noch aus und wird nicht bearbeitet seither. Ich habe einen Bonus benutzt und alle erforderlichen Umsätze erledigt. Nein das ist meine erste Auszahlung in diesem Casino.

Vielen Dank für die Unterstützung.

LG.

Livebycash

Thank you very much, Livebycash, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you Livebycash for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Sector 777 Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Livebycash, I was in contact with a casino representative and was told that the withdrawal has been paid already. It was paid on 8/9/2023, via Bitcoin as the payment method you used. Let us know if your withdrawal was successful or if you require any further assistance.

Thank you in advance!

Hello, yes I received a payment,

BTC received

+0.02268853 BTC

from: External

€617.12

08/09/2023 14:30:06

from 1300$ less bonus approx. 250-300$ = 1000$ = approx. 921.42 EURO converted today.

Payment received but not in full. Thank you very much Casino Guru ,

Without your competent support I would certainly still be waiting today.

Hallo, ja ich habe eine Zahlung erhalten,

BTC erhalten 

+0,02268853 BTC

von: Extern

617,12 €

09.08.2023 14:30:06

von 1300$ abzüglich bonus ca. 250-300$ = 1000$ = ca. 921,42 EURO heute umgerechnet.

Zahlung erhalten aber nicht vollständig. Vielen Lieben dank Casino Guru ,

Ohne eure kompetente Unterstützung wäre ich bestimmt heute noch am warten.

Dear Livebycash,

I'm glad to hear that your issue has been resolved successfully to a degree. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter