The player from Canada had faced difficulties withdrawing his winnings from Rooli Casino. Despite a prolonged verification process and assurance of payout, the casino had blocked the player's access to their site and ceased correspondence. However, the issue was later resolved, with the player confirming receipt of his payout. We had marked the complaint as 'resolved' and forwarded the player's request for account deletion to the relevant department.
Spelaren från Kanada hade haft svårigheter att ta ut sina vinster från Rooli Casino. Trots en utdragen verifieringsprocess och garanti för utbetalning hade kasinot blockerat spelarens åtkomst till deras sida och upphört med korrespondens. Problemet löstes dock senare, då spelaren bekräftade mottagandet av sin utbetalning. Vi hade markerat klagomålet som "löst" och vidarebefordrade spelarens begäran om borttagning av konto till relevant avdelning.
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