Roobet Casino - Spelarens konto har blockerats.

I am a loyal player and gambler at Roobet recently I have run into an issue where my account was locked for no reason. I feel like I have been scammed because I was meant to get a monthly bonus which now I cannot because they have locked my account for no reason I think it may be due to the country I am in but looking at countries I am in a legal country to play on their site which I was playing on for some months now and all of a sudden they lock the account? what if I had money in that account guess I wouldn't have it anymore? 

Dear Ethan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found https://roobet.com/termsandconditions:

"Restricted Areas:

Absolut restricted Areas

People living or having a permanent or temporary residence in any of these countries are not entitled to register an account or access the website in any way:

Australia, Cyprus, Bonaire, Gibraltar, Guernsey, Aruba, Belize, France, Curacao, the Netherlands, Hungary, Lithuania, Saba, Statia, St. Maarten, United Kingdom, French Guiana, Switzerland, Israel, Sweden, Iran, Ethiopia, Guadeloupe, Portugal, Venezuela, Cuba, Malta, Slovakia, French Polynesia, Jersey, Liechtenstein, Luxembourg, Martinique, Reunion, Mayotte, Denmark, the United States and all of its, including but not limited to Puerto Rico, Guam, the US Virgin Islands, the Northern Mariana Islands, American Samoa and United States outlying Islands and any other jurisdiction that the Central Government of Curacao deems online gambling illegal. This shall include all the named Nations' Territories. Residents from the before mentioned territories are prohibited from opening an account or using or accessing the services or any other services offered by the company.

Residents from the before mentioned territories are prohibited from opening an account or using or accessing the services or any other services offered by the company.

Any account found to access the website from a restricted area via a VPN or another method to hide his identity will be banned from the website and all services. Any Roobidos remaining in the Roobido-safe will be frozen indefinitely."

Since there is no possibility to register an account from a restricted country (see the screenshot below), as the IP address is blocked automatically, could you please advise if you have used a VPN (Virtual Private Network) to alter your location when opening the account?

Your confirmation is essential for this case and I’m not asking this to get you in trouble, I’m just trying to understand how the casino handles its own rules.

Do I understand correctly, that you have been promised a refund of your deposited funds?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes so weird even if they say it is restricted you can still login into the site and play they basically let you spend money on a "restricted area" and don't say anything and block your account What I would like is my deposits back, No VPN was used.

Thank you, Ethan, for your reply. Do I understand correctly that your account has been verified in the past and you received payments from this casino previously?

Yes, that is correct.

Could you please advise how much was your active balance when your account got blocked?

Dear ethandragonfire,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

The timer states it is waiting for us to reply, the content of the messages leads us to believe otherwise. Please confirm you guys are waiting for the customer reply and not our reply.

My apology.

Dear ethandragonfire,

Could you please advise how much was your active balance when your account got blocked?

Dear ethandragonfire,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.