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It really sucks the whole piss casino, I first deposited through Trusly and we had to wait for the 2nd day to see the deposit in the game account and the deposit amount still had to be recycled, so Real money, 3. times before we can withdraw, but not Satan successful because they thought I had deposited with the wrong deposit method ?? !! When I don't have anything like Trusly, I said and fought in a chat so I didn't get my money out, over 340e. wait for the payment to come to my casino account, no answer, correct. these casinos right Wait for it to play both of their winnings back SO NO PAY FOR US POOR GAMBLER, PER. ... E.ELI by no means play in that casino, shit doesn't flatter your goddamn.

On kyllä tosi perseestä koko kusetus kasino,talletin ensin Truslyn kautta ja sitäkin piti odotella 2.s vrk.tta että näkyi talletus pelitilillä ja se talletus summa piti vielä kierrättää,siis Oikea raha,3.me kertaa ennenkuin pääsee nostamaan,vaan eipäs sekään saatana onnistunut koska heidän mielestään olin tallettanut väärällä talletusmenetelmällä??!!Kun ei minulla ole kuin Trusly,sanoin ja taistelin chätissä niin en saanut rahojani pois,yli 340e.No se chättäri ehdotti että talleta uudestaan jollakin toisella metodilla,sanoinkin jo sille että montakosviikkoa sitä saa odotelle että maksu tulee kasinon tililleni,ei vastausta,oikeaa.No menin ja talletin minimisumman visakortin kautta,EI Perkele näy vieläkään,sitäkään rahaa vaan tililtäni kyllä katosi,Eli en pääse nostamaan voittojani.Eilen sitten paloi käämi pelasin nekin yli 300e voitot takaisin,sitähän nämä kasinot oikein Odottaa että pelaa se kumminkin ne voittonsa takaisin NIIN EIPÄHÄN JÄÄ MEILLE MAKSETTAVAA KÖYHÄLLE UHKAPELURILLE,PER....E.ELI älkää missään nimessä pelatko tolla kasinolla,paska ei pöyhimällä kummene.chätissä saat taistella montapäivää eikä mitään tapahdu!!!!!!

Dear Vili,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

They told me to deposit with another method, I deposit with a visa card but I still have 20e and still don't show up in the casino balance. Said yes in the chat that n.380e than a mop ass

Ne käski tallettaa jollakin toisella metodilla,talletin visakortilla vaan sinnemeni sekin 20e eikä vieläkään näy kasinonsaldossa.sanoi kyllä chätissä että sen korttitalletuksen jälkeen,ONNISTUNEEN,Voin kotiuttaa niin vitut sinne meni sekin 20e muiden voittojeni kanssa,täyttä kusetusta ja tilini on hyväksyttynä kokoajan eli meni jo n.380e kuin mopen perseeseen

Do I understand correctly that you have placed a new deposit using your VISA card? Have you succeeded in verifying it already, please?

Yeah I made that 20e deposit and it doesn't show up at the casino either.

Juu tein sen 20e talletuksen eikä sitäåkään näy kasinolla.valehtelivat senki että saan nostaa sitten rahani jos teen talletuksen muulla menetelmällä niin paskanmarjat katosi sekin raha tiesminne,arvasinkin kyllä vaan pakkohan se oli että oisin saanut ne yli 300e sieltäpois niin vitut

Thank you very much, Vili, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, Vili,

I am sorry to hear about your situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Rolling Slots Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Rolling Slots Casino,

Could you please clarify the player's situation in more detail from your point of view? Why his new deposit has not been credited to the casino account yet? What needs to be done on the player's side to verify his account and withdraw his funds?

Thank you in advance for providing the information.

Good day, Vili and Branislav.

Thanks, for inviting me in this conversation.

Our Financial Team have checked all the transaction, and it was revealed that your deposit from Visa has the status "Cancelled".

Moreover, as I can see right now, your current balance 0.08 EUR.

I am sorry that you meet the issues while trying to place withdrawal request, but all the players have to check by themselves available payment methods for withdraw, which can be found in wallet at the website.

Kind regards,

Rolling Slots Representative.

It's canceled, but the money doesn't appear in my account.

PEruutettu on vaan rahoja ei näy tililläni..

Dear Villi,

Please contact your bank directly, since we are not responsible for funds returning, since we never received them.

Apologize for any inconvenience!

Kind regards,

Rolling Slots Representative.

Alright, Vili, to the point.

There are probably discrepancies in translation, but I am afraid I do not know what is this complaint about now.

Let's clarify the whole situation together.

The disputed amount of this complaint is set to €348. But, you mentioned amounts of over €340, then €380 and another deposit made with a VISA card in the amount of €20 that was not credited to your casino account. Then, I received the information about the remaining casino account balance of €0.08 from the casino and the information from you, that you lost your funds.

Please try to summarize the current situation and explain what you expect from this complaint. Do I understand it correctly, that you lost your entire casino balance by playing? What is the issue?

NO IT'S A PROBLEM WHEN I ALMOST MISSED TO DEPOSIT YOUR BOARD. supposedly no attachment, Bet kwiff.com, whether your cartel casinos when the same ******* aliases, players are allowed to deposit but not accidentally raise their age.Then closed my account for a year when went nerves with their satanic documents, not supposedly in the pictures corners appear etc. ps.and not your dear, just useless sweet here.pay them rah but for once you would do something good in this world..moikkisss

NO SE ON ONGELMA KUN YLEENSÄKKIN EREHDYIN TEILLE TALLETTAMAAN JUMALAUTA.Oon pelaillut lähes sadoissa kasinoissa tässä muutamanvuoden sisään ja aina sieeltä näitä kusettajia löytyy,nytkin on eräs toinen kasino joka vei talletukseni ja sekin oli ensimmäinen talletus sinnekkin.Perkele kyselivät dokumentteja jo ennen ensimmäistä nostoa eikä kelvannut muka mikään liite,Bet kwiff.com,liekkö teidän kartellin kasinoita kun yhtä ******* kujeet,pelaajat saa tallettaa vaan ei vahingossakaan nostaa ikään.Sitten sulkivat tilini vuodeksi kun meni hermot niiden saatanan dokumenttien kanssa,ei muka kuvissa nurkat näy jne,kaikenlaista shittiä sitä kokee vaan on hyviäkin kasinoita joidenkanssa tohtii jopa tallettaa ilman njiema problemos..teidän kasino ei kuulu siihen kategoriaan.Juu pelasin ne voittoni yli 340e sinne teille köyhille jospa te sillä jotain kivaa saatte itsellenne,toivottavasti vitutusta on myynnissä sillä summalla.ps.enkä ole teidän Rakas,ihan turha makeilla tännesuuntaan.maksakaa ne rahat vaan pois tekisitte kerrankin jotain hyvääkin tässä maailmassa..moikkisss

Dear Vili,

Please stick to the main issue of this open complaint. Can you give us answers to the questions from my previous post?

If not, I am afraid there is nothing we can do to help you.

Dear Vili,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Thank you very much, Rolling Slots Casino Team, for providing information and cooperation.

Best regards,

Branislav, Casino.Guru