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Good day, I made a withdrawal of 150 euros which has been approved and completed by Quickwin. In fact, my balance history shows that it is completed. However, I don't understand why the money has not yet arrived in my account (I have an account with Intesa San Paolo). The withdrawal was completed on 02/08/23. Do you think this is normal? Could it be that since they asked for my bank's BIC and my bank's IBAN, in addition to my own, I may have erroneously entered some incorrect data? I await your response, thank you.

Buongiorno, ho effettuato un prelievo di 150 euro che é stato approvato e completato da Quickwin infatti nella storia del saldo mi dice che é completato però non capisco perché i soldi non mi siano ancora arrivati sul conto ( io ho l'Intesa San Paolo) , il prelievo é stato completato il 02/08/23 , secondo voi é normale? Può essere che siccome mi hanno chiesto il Bic della mia banca e l'iban della mia banca oltre al mio magari erroneamente non ho inserito dei dati giusti? Attendo un vostro riscontro grazie

Dear zanoirr86,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account.

We advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Thank you very much Tomas for your answer I will do as you advised me.

Good day

Grazie mille Tomas per la tua risposta mi comporterò come mi hai consigliato.

Buona giornata

Hello, however today is exactly the fifth day after their reply that the withdrawal has been processed successfully and the transfer has not yet arrived in my account. It has never happened to me with any site to have to wait so long, I'm afraid that due to some incorrect data the transfer will not arrive.

Buongiorno, comunque oggi é esattamente il quinto giorno dopo la loro risposta che il prelievo é stato elaborato con successo e il bonifico ancora sul mio conto non é arrivato. Non mi é mai capitato con nessun sito di dover aspettare così tanto, io ho paura che per qualche dato errato il bonifico non mi arrivi.

Hello, can anyone help me? I contacted the casino because even today no money in the account, I asked them for the TRN code or the reference but they don't answer. I hope someone can help me. The withdrawal was processed on 02/08/23 today we are on 09/08/23, I'm starting to think that I will never see the money again.

Buongiorno,qualcuno può aiutarmi? Ho contattato il casinò perché anche oggi niente soldi sul conto , gli ho chiesto il codice TRN o il reference ma non rispondono. Spero che qualcuno possa aiutarmi. Il prelievo é stato elaborato il 02/08/23 oggi siamo al 09/08/23 , comincio a pensare che i soldi non li vedrò più.

I fully understand your frustration, zanoirr86. However, I will set the timer for an additional 6 days to allow the payment to be processed. If there’s no development by Wednesday next week, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.

All right ok thanks again, even if honestly I remain of the opinion that there was some error because a withdrawal processed many days later on another casino there were no problems and I have already received the money, even though it was also a wire transfer from that casino international

Va bene ok grazie ancora , anche se onestamente io rimango dell'idea che ci sia stato qualche errore perché un prelievo elaborato molti giorni dopo su un altro casinò non ci sono stati problemi e ho già ricevuto i soldi , nonostante fosse anche quel casinò un bonifico internazionale

One question, but do you think it is normal that they have always replied via email and now that I am insistently asking for the TRN or CRO codes to ask my bank if there is news of my transfer, they absolutely do not answer anymore?? I await answers thanks

Una domanda, ma secondo voi é normale che via mail hanno sempre risposto e ora che sto chiedendo insistentemente i codici TRN o CRO per chiedere alla mia banca se c'è notizia del mio bonifico, non rispondono assolutamente più?? Attendo risposte grazie

Thanks for your reply.

In case of an error, the transaction should revert the withdrawal amount back to your casino balance. That occasionally happens and it can also take a while for the amount to appear. Please let me know if there is any news before we proceed to contact the casino.

Dear zanoirr86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.