QuickWin Casino - Spelarens konto har stängts utan förklaring.

Hello,

Unfortunately, a few days ago, my account at Quickwin was disabled.

I have been playing on Quickwin for about 2 years on and off, not regularly. I only play slot machines and recently had a good win of about 300 euros on Le Pharao.

After that, I continued to play a bit more and noticed that every bonus was only paying 5 euros or sometimes even less, like 70 cents. This raised my suspicions that something wasn't right with my account. I then contacted Quickwin via email to express my concerns and frustrations.

At that moment, my account still had 60 euros left from the initial 300 after the win.

Later that evening, I tried to log into Quickwin to either withdraw or continue playing. All of a sudden, Quickwin said my password was incorrect. After some time, I managed to change my password using a VPN, but when I tried to log in, my account was deactivated. Every attempt to contact them resulted in the response that the decision was made by the administration and that they would contact me, but they haven’t.

The next day, I received an email indicating that Quickwin attempted a deposit (which wasn’t me, as I was deactivated at the time). So, clearly, only the Quickwin team has access.

I emailed Quickwin a second time, explaining that I was just frustrated and apologized. However, there has been no response from Quickwin, and I am still blocked. Whenever I use the live chat, I’m only told to write an email.

(Of course, I still have the email regarding the attempted deposits made when I was deactivated.)

Sorry for any spelling mistakes ^^

Hallo

Leider bin ich vor ein paar tagen von quickwin deaktviert worden

ich spiele auf quickwin seit ca 2 jahren hin und wieder nicht regelmäßig.ich spiele nur slot maschinen und hatte letzten einen guten hit für mich ca 300 euro bei le pharao

danach hatte ich ein wenig weiter gespielt und fand es komisch das jeder bonus nur noch 5 euro zahlt nicht mehr ab und an sogar weniger nur 70cent daraufhin hab ich mich ein wenig informiert und bemerkt das was an dem acc von mir nicht stimmt habe dann quickwin kontaktiert über email das ich die vermutung habe das das was nicht ganz richtig abläuft und hab meinem frust luft gemacht

auf dem acc waren in dem moment noch 60 euro von anfangs 300 nach dem hit

am selben tag am abend wollt ich mich bei quickwin einloggen und auszahlen oder weiterspielen. doch plötzlich sag mir quickwin mein passwort wäre falsch nach einer weile könnte ich dann über vpn mein passwort ändern wollte mich dann einloggen nun war mein benutzer deaktiviert und jeder versuch kontakt aufzunehmen würde mir den aussage das würde so von der verwaltung entschieden und man würde mich kontaktieren aber haben sie nicht.

am nächsten tag bekomm ich eine email wo aufeinmal quickwin einen einzahlung versucht hat (ich war zu diesen zeitpunkt deaktiviert) also war nicht ich das und nur das team von quickwin hat zugriff

hatte mich in einer 2ten email bei quickwin gemeldet und auch erklärt das ich eiunfach sauer war mich entschuldigt hatte aber keine reaktion seitens quickwin bin immer noch geblockt und wenn ich den livechat nutze heiß es immer nur soll ne email schreiben

(natürlich habe ich die email noch auch von der versuchen einzahlungen wo ich deaktiviert war.

sry für rechtschreibfehler ^^

Dear Kiritomon,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Am I correct in understanding that you had 60 € in your balance when the casino closed your account?
• When exactly was your account disabled?

Regarding the low winnings from bonuses, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance. 

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.

Moreover, if your account was hacked and accessed by someone else, we regret to inform you that we do not handle matters related to cybercrimes. If your possessions have been stolen and subsequently misused, this falls under the jurisdiction of the police and your bank, rather than a mediator like us. Kindly recognize that we lack the legal authority and resources to conduct investigations or pursue prosecution of any potential culprits. Our perspective is that the responsibility for this crime lies with the individual who committed it, not with the casino. 

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

credit was available

Yes 60 euros at the moment

And it was deactivated 3 days ago since then I have had no access to the account and an attempt to contact the casino always ends the same, they say another department will contact me but nothing happens

Ps: only quickwin has access and yesterday at 11:52am quickwin tried to upload to quickwin's account via my account held

Guthaben vorhanden war

Ja 60 Euro zu dem Augenblick

Und es würde vor 3 Tagen deaktiviert seitdem habe ich keinem Zugriff auf dem Account und ein Kontakt versuch mit dem Casino läuft immer gleich sie sagen ein andere Abteilung meldet sich bei mir aber passieren tut nichts

Ps: nur quickwin hat Zugriff und gestern um 11:52uhr hat quickwin versucht über mein Konto held auf das Konto von quickwin Zuladen

Updated

Today at 1:30pm another attempt was made to transfer money from my bank account to Quickwin

Please note that my account is still deactivated so I am not the one trying to make these deposits

Updatet

Heute um 13:30uhr würde erneut versucht von meinem bank konto geld auf quickwin einzuhalen

bitte beachetet das mein acc immer noch deaktiviert ist also ich nicht der bin der diese einzahlungen versucht

An attempt to contact me again ended with the statement that they would contact me by email

I will now go to the police because they are trying to withdraw money from my account (by quickwin)

I don't listen to a responsible person and emails are still ignored

ps: I have already written 10-15 emails to qucikwin but have only received 1 answer which is as follows

This would be an administrative decision.

not more

Ein Kontakt versuch meiner seitens ende erneut mit der aussage man würde sich per email melden

werde jetzt dann auch zur polizei gehen da die versuche von meinem konto geld abzubuchen (seitens quickwin)

hören nicht auf einen verantwortlichen bekomm ich auch nicht und email werden weiterhin ignoriert

ps: hab bereits locker 10-15 email an qucikwin geschrieben aber habe nur 1 mal eine antwort bekommen die wie folge lautet

Diese wäre einen Verwaltungs Entscheidung.

mehr nicht

If you believe your account was hacked and you are afraid that your data have been misused or your funds stolen, please contact the police and your bank. As I mentioned in my previous reply, we lack the legal authority and resources to conduct criminal investigations. Have you contacted the police as you suggested in your most recent comment?

Dear Kiritomon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.