Hello, dear player! Thank you for your feedback. We're sorry to hear about your concerns, but we want to clarify that we could not find an account registered with the email you provided. If you're experiencing any issues or delays, we encourage you to reach out to our support team, available 24/7, for immediate assistance. We're here to help resolve any problems and ensure a better experience for you.

Best regards,
Jet Casino!

Dear solomaki07,

At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
To ensure a fun, safe, fair and enjoyable environment for everyone, we diligently adhere to our Terms & Conditions.

We always inform our customers via email upon account closure and our team do not close accounts unless our terms and conditions have been breached.

Although, when checking your account with the email address you have listed in this review, this account is not closed with us and has in fact never been suspended nor closed down earlier.

We trust this clarification provides insight into the circumstances at hand.

Sincerely,
Metaspins Customer Experience Team