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Casino Guru

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1 år sedanOriginalspråkÖversättning
Played intensively on Bruno Casino for a few months, so I decided to share my experiences for anyone who considers giving them action. What I did love about the Casino was the structure and the layout. Games were easy to find, and overall the gameplay was nice on both desktop and mobile.

When I started playing at Bruno Casino, they had a bonus wheel which you could spin on a daily basis, and which actually had some nice rewards. Later, this got replaced by a wheel which would only be granted if you deposited the minimum amount; too bad!

The thing which frustrated me most about this casino was the cashing out process. At one point, I was completely verified, yet they kept on finding excuses to slow down my withdrawal, which often resulted in me blowing my winnings away :). .

They also granted me a VIP manager when I reached a higher tier on the site. After not playing for a few months, I did notice they decreased my tier, which was disappointing, and it seems that my account is no longer verified. Another disappointing thing is their "invitational only" promotions. For example, the last promo they sent me was 100 free spins on Gates of Olympus for a minimum deposit. I decided to check with Customer Support if this offer was valid and after sending them a screenshot of the email I got, they claimed to have never seen a promo like this, so they offered me no assistance and I was left empty-handed.

You might ask yourself why I didn't go to my VIP manager? Well, actually I did go to my VIP manager; unfortunately, he told me I was no longer considered to be a VIP-customer and once again made me contact support again.

My conclusion: stay away; there are better Casinos available.
Läs merLäs mindre
  • Layout
  • Customer Support is always available
  • Lots of games
  • Cashing out takes forever
  • Fake promos through mailings
  • They removed the free bonus-wheel
  • They decrease rank if you don't play
  • Verification after verification while being verified, lol
Bruno Casino
1 år sedan
Hello!

We are sorry that your experience at BrunoCasino didn’t quite match your expectations.We would greatly appreciate the opportunity to discuss this further with you.If you will be willing to talk further please reach us via email-support@brunocasino.com.We would like to resolve your issue and hopefully we will try to find where the problem was.

Best regards,
BrunoCasino Team
1 år sedanOriginalspråkÖversättning
They sent me a "personal" mail with a 200% deposit bonus and 100 free spins. I made the deposit and went to their livechat (as being told in the mail itself). One of the female employees couldn't find the promo and then said that I edited the mail in my advantage.

Would give 0 stars if I could.
Läs merLäs mindre
  • Nothing good to say
  • Customer support not professional, very limited in their capabilities
Wild Tokyo Casino
1 år sedan
Dear Bramm,

thank you for sharing your experience with us.

We would like to apologize for the inconvenience that has occurred.

After a closer check up, we found out that your account was credited with the bonus that you have requested, and you successfully played on it.

Our team would like to thank you for your feedback. Please, be informed that our customers’ opinions truly matter to us, as it helps us to observe the aspects and features that need to be improved in our services.

In case you need more assistance, our Customer Support Team will gladly guide you whenever you wish.

Kind regards,
Wild Tokyo Casino Representative
1 år sedanOriginalspråkÖversättning
TLDR: crypto-deposit was a mess.
didn't get welcome bonus.
  • Software looked decent
  • Crypto deposit wasn't a good experience
  • Support agent "Billy" wasn't that helpfull
Pledoo Casino
1 år sedan
Hey Bramm,

Thank you for your time and review.

We have implemented the most modern and up-to-date crypto depositing system out there. Not to overcomplicate the answer:

- you can deposit via QR code scan

- you can deposit manually via provided wallet number that is individually generated for each customer.

Could you please elaborate on the crypto depositing issue you encountered? Easy and quick pay-in options are our main priority.

We also double-checked the correspondence you had with Billy and your bonus situation. Your deposit was without any bonuses attached to it. Customers need to press the "Claim" button while in the depositing process to activate any bonuses from our Welcome deposit bonus package. Unfortunately, we can't activate deposit match bonuses after the fact; when the balance is already played.

Nevertheless; we are terribly sorry that you had a negative experience at our casino and we really hope that you will give us one last try!

Best regards,
Pledoo Team
Trustpilot_flash_alt
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