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12 månader sedanOriginalspråkÖversättning
Impossible to get winnings, impossible reach the support. Lots of techical issues.
Very Suspect transactions, impossible to Track.
One This suspect casino. Cant understand that they still are allowed to operate.
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1 år sedanOriginalspråkÖversättning
At first, I thought This was a great casino. Good looking website, seems like an honest casino. They are quick and helpful in the chat, if you want to play and make deposit. They are glad to help you.
But when you have problem, they ignore you. I was locked on the sister site due to addiction. But This casino dont locked me, so i contact them again after losing money and also ask for refund. But the chat support doesn't even know where they work. I was talking to them about my addiction and how sad I was for getting ignored by email when i ask for closing my account. The girl in the chat doesn't ask me for details or account. Then she started to talk about a casino I never heard about. Rollingslots. She told me to send them email and gave me info about them. I had to inform her that this was not Rollingslots, This is wildtokyo. So if you wondering why you don't get locked or not been protected. It's because the support you talk to not even know who You are or where they Work. I also request to get data about my personal details. This was a year ago. I have send a lots of emails, but still not get any response, the data i request or the refund. I should not recomend This casino. The protecting is really bad, the support is really bad, and they ignore players who try to reach them.
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Wild Tokyo Casino
1 år sedan
Dear arti,

thank you for sharing your experience with us.

We sincerely apologize for the inconvenience and any difficulties you encountered during your experience at our casino. Our team acknowledge that such situations can reflect poorly on our establishment, and we are genuinely sorry for any negative impact caused.

Likewise, we greatly value the feedback of our customers, as it helps us identify areas for improvement in our services. Our commitment is to continuously evolve and provide our customers with a pleasant experience on our website.

It is important to note that our support agents are outsourced, and although rare, instances like the one you encountered can happen due to the human factor.

Thank you for your understanding and patience.

If you have any questions, we will be happy to assist you by Live-Chat or email address. Our support team is there 24/7 to help you!

Best Regards,
Wild Tokyo Casino Representative.
Trustpilot_flash_alt
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