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Trying to withdraw money over a week now can't talk to anyone when they do send a message there saying it should of only taking a day or too and That maybe there is problems with my documents there is no problem with My documents all have been uploaded and verified but I can not talk to anyone

Dear charmainedoab,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed.

Could you please advise if you received a confirmation from the casino your account is fully verified? When exactly did you request a withdrawal from the casino? Is this your first withdrawal in this casino? Did you accumulate your win using a bonus?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear charmainedoab,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.