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Can someone explain this to me?

What a scam! While playing the bonus, I got 5 totems, and figures kept appearing when only women should have been showing. I exited and re-entered, and it turns out that the last two totems were removed, and I didn't receive any prize.

I was playing at 2 euros. I've never seen this before, and I'm not getting any response . They're not sending me the gameplay videos or anything.

alguen tiene una explicación para esto ?

menuda estafa jugando el bono me da 5 toten y siguen saliendo figuras cuando solo debería de aver mujeres salgo y entro otra vez y resulta que los dos últimos toten me los quito y no me dio nada de premio

estaba jugando al 2 eur estoy no lo he visto en mi vida y no me dan respuesta no me manda los videos de las jugadas ni nada

Dear corbettte,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I am sorry but from a static screenshot and your description of events I am unable to determine how we may assist you.

• What is the outcome you expected?
• Have you incurred any unfair losses as a result of the technical glitch in the game?
• Is the game round identifiable in your gaming history?
• Was the bet accepted or refunded?

Please understand, that without any supporting evidence of unfair losses, we might not proceed with the complaint.

• Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way. 

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Tomas