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I have made 3 withdrawal requests of 500 euros to the card I used for the deposit, and the process has not proceeded after 2 days. The live chat is not working. I still have 3000 in my account and I am very worried that I will face difficulties according to the reviews I read on your site.

εχω κάνει 3 αιτήματα αναλήψεις των 500 ευρο στην κάρτα που έκανα την κατάθεση κ δν έχει προχωρήσει η διαδικασία 2 μέρες το live chat δν λειτουργεί έχω αλλά 3000 στο λογαριασμό μου κ πολύ φοβάμαι ότι θα δυσκολευτώ σύμφωνα κ τις κριτικές που διάβασα στο δικό σας site

Dear Theodorosgoumenos,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

I haven't sent any documents to identify them and it says my account doesn't need verification

Δν έχω στείλει κανένα έγγραφο για τα ταυτοποιήσει κ μου λέει πως ο λογαριασμός μου δν χρειάζεται επαλήθευση

I fully understand your frustration, Theodorosgoumenos. However, I will set the timer for an additional 6 days to allow the casino two full weeks to process the payment. If there’s no development by Monday, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience. Please, keep us updated.

Hello, thank you very much for your interest. I would like to inform you that I canceled these requests and made a new one on 27-28/10. Now I will wait patiently, the only thing that has changed is that now the money I have is 10000 and with an interest withdrawal method that they have at posido casino this will take months also i read reviews very negative is there any chance i will lose my money ??

γεια σας ευχαριστω πολύ για το ενδιαφέρον ν σας ενημερώσω ότι έκανα ακύρωση σε αυτά τα αίτημα κ έκανα καινούργια στις 27-28/10 τώρα θα περιμένω μ υπομονή το μόνο που άλλαξε Ότο πλέον τα χρήματα που έχω είναι 10000 κ με τοκ τρόπο ανάληψης που έχουν στο posido casino αυτό θα παρει μήνες επίσης διάβασα κριτικές πολύ αρνητικές υπάρχει περίπτωση ν χάσω τα χρήματα μου ;;

do you have something you suggest me to do

εχετε κάτι ν μου προτείνετε ν κάνω

Thanks for the updates.

• Have you managed to contact support and ask for assistance? Have you received any response from the casino regarding the reason for the delay?
• If the issue persists, please share with me your attempts to contact the casino. Send chat transcripts, or emails to my email at tomas@casino.guru

Yes I managed to chat in the live chat and what they say they have a large volume of withdrawals and generally inaccurate answers a lady told me that they would make a payment to me yesterday Monday but is there a chance I will lose my money??

Ναι κατάφερα ν συνομιλήσω στην ζωντάνια συνομιλία κ αυτό που που λένε πτι έχουν μεγάλο όγκο αναλήψεων κ γενικά ανακριβείς απαντήσεις μια κυρία μου είπε ότι θα μου έκαναν πληρωμή εχθές Δευτέρα μα τπτ υπάρχει περίπτωση ν χάσω τα χρήματα μου ;;

Could I have some help, I don't have any response from posido casino to emails, they don't respond to the live chat, inaccurate answers and that due to a large amount of work, the payments are delayed, will we be able to do something to get my money down??

Θα μπορουσα ν έχω μια βοήθεια δν έχω καμία ανταπόκριση από το posido casino στα mail δν απαντούν κ στην ζωντανή συνομιλία ανακριβείς απαντήσεις κ ότι λόγο μεγάλη όγκου εργασίας οι πληρωμές καθηστερουν θα μπορέσουμε ν κάνουμε κάτι ώστε ν κάτω τα χρήματα μου;;

Thank you very much, Theodorosgoumenos, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Theodorosgoumenos, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Posido Casino representative to join this conversation. 

Dear Posido Casino, could you please provide more information about this case? 

Looking forward to your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Theodorosgoumenos, 

We hope you find this email well!

We are happy to confirm that your withdrawal request from 12th, 13th and 18th of November has been processed, and the money has been sent from our side on 20th of November 2024.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

Regarding your current pending withdrawal request, we can confirm that your withdrawal is in queue for processing by our Finance Department.

We aim to process withdrawal requests within 3 business days, from the next day that the request was made, or from the day of the last processed withdrawal.

Please note that this timeframe excludes weekends and public holidays. The status of your withdrawal will be updated in your balance history once it has been processed.

In addition, bear in mind that in case you decide to revoke an existing pending withdrawal, the withdrawal process will recommence.

We hope this helps clarify the matter for you.

Our team wishes you all the best for your future activities!

If you have any additional questions, please, do not hesitate to contact us via email support@Posido.com or via Live Chat.

Best Wishes,

Posido Team.

Yes, the withdrawals went through and are in my account, thank you very much and I hope that there will be a similar continuation with my withdrawals

Ναι οι αναλήψεις προχώρησαν κ είναι στο λογαριασμό μου σας ευχαριστώ πολύ κ έλπιζω ν υπάρξει η ανάλογη συνέχεια μ τις αναλήψεις μου

Dear Posido Casino,

thanks for your message.

Dear Theodorosgoumenos, 

I am pleased to learn that you have begun receiving your funds. I will maintain this complaint as open until you confirm the receipt of your final withdrawal request. Please keep us updated about any new development.

Dear Theodorosgoumenos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Have you received your withdrawal, please?

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.