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Dear Mark,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

I have written to the finance department several times so that my account can be verified, as it could also be due to the fact that the payouts are not taking place.

I still haven't received an answer.

When does it turn on more than 2 weeks after the first withdrawal request?

I am very happy about help!

Greetings Mark

Ich habe mehrfach an die Finanzabteilung geschrieben damit mein Konto verifiziert werden kann, da es eventuell auch daran legen könnte das die Auszahlungen nicht stattfinden.

Ich habe immernoch keine Antwort erhalten.

Ab wann schaltet Sie sich ein nach mehr als 2 Wochen nach der ersten Auszahlunganfrage?

Über Hilfe freue ich mich sehr!

Grüße Mark

I fully understand your frustration, Mark. However, I will set the timer for additional 7 days allowing to casino two full weeks to process the payment and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

updated:

the first payment has been made. It's good, so late but good,

But the second payment, which can also be seen in the picture, simply disappeared from my account.

I didn't get a message that my payout was initiated.

When I go to transaction history I can't find the requested withdrawal.

I am asking for help now. I'm afraid that my winnings were simply pocketed and not paid out to me, since the payment is no longer read as pending in my profile!

I am very happy about quick help.

Regards

Update:

die erste Auszahlung wurde getätigt. Schon mal gut, su spöt aber gut,

Aber die zweit Auszahlung welche auch auf dem Bild zu sehen ist, ist einfach verschwunden in meinem Account.

Ich habe auch keine Nachricht bekommen das meine Auszahlung eingeleitet wurde.

Wenn ich auf Transaktionsverlauf gehe finde ich die angeforderte Auszahlung nicht.

ich bitte jetzt um Hilfe. ich habe Angst das man einfach meinen Gewinn eingesackt hat und mir nicht auszahlt, da die Auszahlung auch nicht las ausstehend mehr in meinem Profil steht!

Über schnelle Hilfe freu ich mich sehr.

Grüße

Do I understand correctly that €600 has been received and another payout of €470 from the 6th of March is no longer visible in your cashier history?

Correct, and I didn't get any confirmation that the payment was initiated like last time.

where it was no longer in the cash register history, it was paid out directly.

Korrekt, und ich auch keine Bestätigung bekommen habe das die Auszahlung eingeleitet wird wie letztes mal.

wo es da nicht mehr in der Kassenhistorie war wurde es direkt ausgezahlt.

How many days took the last withdrawal from being processed till the funds hit your MiFinity account, please?

Money is on it today it always takes at least 7 days.

Thanks for the help.

playzilla is not recommended.

Geld ist heute drauf es dauert immer mindestens 7 Tage.

Danke für die Hilfe.

Zum empfehlen ist playzilla nicht .

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Mark, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru