Nordis Casino - Spelarens insättningar har aldrig krediterats till hans kasinokonto.

You can't get your money out of this casino. The only deposit option is visa and the deposits go anywhere around the world, not to the casino, my account was debited but it was directed to a completely different place than here to the casino. There are all kinds of 150%-1000% deposit bonuses etc. from S.posts, but the Casino has no customer support at all. I can't get my money out of the casino at all and the winnings just disappear. How can it be possible that the payment goes to a different place where it is addressed. Emails are not answered at all.

Täältä casinolta ei saa rahojaan pois. Ainoa talletusvaihtoehto on visa ja talletukset menevät minne sattuu ympäri maailmaa, eikä casinolle, minulta lähti tililtä veloitus mutta se osoitettiin aivan toiseen paikkaan kuin tänne casinolle. S.posteja tulee kyllä kaikenmoisia 150%-1000% talletusbonuksia ym, mutta asiakastukea casinolla ei ole lainkaan. En saa rahojani pois casinolta ollenkaan sekä voitot vain katoavat. Miten voi olla mahdollista että maksu menee eripaikkaan jonne se on osoitettu. Sähköposteihin ei vastata lainkaan.

Dear hakkis90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if they were your first deposits in this casino? Have you contacted your bank already? Ideally, they should be part of the investigation. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hey. I have tried to contact the casino via live chat, but it is always closed. I have sent an email, but I have not received a reply. I have deposited at that casino before and I remember that even then it was the same thing that the funds were never transferred to the game account and never returned to my bank account. Even then, I waited a long time to get an answer, but I forgot the whole thing and now I'm going to try this again because I didn't even remember this previous incident.

How can I handle the matter with the Casino if my contacts are not answered at all? Even now I got a message from the casino that we have added

"Bonus" to your account even though these never even came into play.

Hei. Olen koittanut olla yhteydessä casinoon live chatin kautta mutta se on kokoajan kiinni. Olen lähettänyt sähköpostiviestin, mutta minulle ei vastata. Olen joskus aijemminkin tallettanut kyseiselle casinolle ja muistan että silloinkin oli sama homma että varat eivät siirtyneet koskaan pelitilille eivätkä palautuneet minulle koskaan pankkitililleni. Silloinkin odotin pitkään jotta saisin vastauksen mutta unohdin koko asian ja nyt menin tekään tämän uusiksi koska en muistanut edes enää tätä aijempaa tapausta.

Miten voin hoitaa asiaa casinon kanssa jos yhteydenottoihini ei vastata lainkaan? Nyttenkin minulle tuli viesti casinolta että olemme lisänneet

"Bonuksen" tilillesi vaikka tämmöistä ei koskaan tullut edes pelitille.

Have you contacted your bank already? Ideally, they should be part of the investigation. Thank you.

Dear hakkis90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we are unable to proceed with the investigation of your case at this time. Despite our attempts to request more information, we haven't received any response from your end. Unfortunately, this means we're not able to provide any further assistance or suggest possible solutions.

If you decide to reopen this complaint anytime in the future, we would be more than happy to assist you and address your concerns to the best of our abilities. We sincerely hope to hear from you in the future and resolve this matter in a prompt and satisfactory manner.