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Well, it happens that after sending all the documentation and verifying my account successfully. They deny my withdrawal. I made several deposits with my card but I also made some with my partner's. Well, they are asking me for the photos of that card too. But if I am already the account holder and I already sent mine, I don't understand why they ask me for that card. Well, since my partner has the online card, we had to request one from the bank that we have not received yet. Do you have the right to ask me for this card if my account is already verified? Or they have to pay me the withdrawal. Apart from that they made me send a certificate of ownership of my partner and then tell me that it was not worth it. My fear is that when I send the card to my partner's name they will give me another excuse. I want my money, I've earned it and it's mine.

Bueno pues pasa que despues de mandar toda la documentacion y de verificarme la cuenta con exito. Me deniegan el retiro . Yo hice varios deposito con mi targeta pero tambien hice algunos con la de mi pareja . Pues me estan pidiendo las fotos tambien de esa targeta . Pero si yo ya soy titular de la cuenta y ya mande la mia no entiend porque me piden esa targeta . Bueno como mi pareja tiene la targeta online tuvimos que pedir una al banco que aun no hemos recibido . Tienen derecho a pedirme esta targeta si mi cuenta ya esta verificada ? O me tienen que pagar el retiro . A parte que me hicieron mandar un certificado de titularidad de mi pareja para luego decirme que no valia con eso . Mi miedo es que cuando mande la targeta al nombre de mi pareja me pongan otra excusa . Quiero mi dinero que me lo he ganado y es mio .

Dear MVMM,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with NineCasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please explain if you are the beneficiary of your partner's bank account? Are the bank account and cards issued with it in your name as well? Please understand casinos only allow you to gamble with your own money.

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear MVMM,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.