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Good morning to the company in question, I won some money that came from free spins and because in the last 100 rounds to make the required turnover I placed a bet of €10 without any profits coming from these bets with a maximum profit of €170 and in the 100 rounds the company in question confiscated €2800 from me with the excuse that it is mentioned in the terms that if you bet more than €5 all profits are confiscated and you get nothing.

Καλημέρα σας στην ενλόγω εταιρεία κέρδισα κάποια χρήματα τα οποία προήλθαν από free spin και επειδή στους 100 τελευταίους γύρους για να κάνω το τζίρο που προαπαιτούνται έβαλα ποντάρισμα 10 € χωρίς να προέλθουν κέρδη από τα πονταρίσματα αυτά με μέγιστο κέρδος 170 € και στους 100 γύρους οι ενλόγω εταιρεία μου κατέσχεσε 2800 € με την δικαιολογία ότι αναφέρεται στους όρους ότι αν ποντάρεις παραπάνω από 5 € κατάσχονται όλα τα κέρδη και δεν παίρνεις τίποτα

Dear iliaspapakiriazis98,

Thank you very much for submitting your complaint. I’m sorry to hear about your experience with the casino confiscating your winnings. I’d like to ask a few questions to better understand the situation and proceed with our investigation.

• Are you aware that you placed bets higher than the allowed €5 limit?
• Do you have access to your game history that could confirm the bets you placed and how the winnings were accumulated? If so, could you forward this information to us?
• What kind of bonus did you use to generate the winnings? Was it a welcome bonus, free spins, or another type of promotion?

If you have any relevant communication with the casino (emails, chat transcripts, or screenshots), please feel free to forward them to petronela.k@casino.guru as they may help us assess your case more effectively.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

I was at €2800 and because I had another €1000 turnover I played 100 rounds of €10 but I didn't win anything else, so after the 100 rounds I was at €2790. Everything else was €5.

Ήμουν Στα 2800€ και επειδή είχα αλλ 1000€ τζίρο έπαιξα 100 γύρους 10 ευρώ αλλά δεν κέρδισα τίποτα άλλο δηλαδή μετά το πέρας των 100 γύρων ήμουν στα 2790€. Όλα τα υπόλοιπα ήταν 5€

It was a 50 free spin welcome bonus with a turnover of 25 times the winnings. I had won €102 and they wanted a turnover of €2700.

Ήταν 50 free spin welcome bonus με τζίρο 25 φορές τα κέρδη. Είχα κερδίσει 102€ κι ήθελαν 2700 τζίρο

Dear iliaspapakiriazis98,

After reviewing the details provided, it appears that you have breached the terms of the no deposit bonus, which specifically states that the maximum bet allowed is €5, and any violation of this term can result in the confiscation of winnings. According to the bonus terms at this casino, the maximum withdrawal limit from no deposit free spins is €50, even after completing the required wagering requirements.

Here is the relevant section of the terms:

👉 No Deposit Bonus Terms and Conditions

"The maximum withdrawal limit from no deposit free spins is 50 EUR. The maximum win restriction persists after the completion of the wagering requirement. The maximum you will ever be able to withdraw from play with funds associated with a no deposit bonus is 50 EUR, unless another maximum win is specified."

Since you have confirmed that you placed bets exceeding the €5 limit, we are unable to proceed with this complaint in your favor. I would kindly advise you to review the terms thoroughly when claiming any future bonuses to avoid such issues.

I understand this may be disappointing, but I hope this helps clarify the situation. If you have any further questions or need additional clarification, please feel free to reach out.

I hope we will be able to help you in the future should another issue arise.

Thank you in advance for your understanding.

Best regards,

Petronela

Casino.Guru