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I would like to bring to your attention, that I made a deposit of 2200 ARS to my casino account on 09/03/2024, but I still do not see the money reflected. Could you investigate this situation and help me resolve it as soon as possible? I am worried about the missing funds and I am looking forward to a prompt response.

Quiero informarles que realicé un depósito de 2200 ARS en mi cuenta del casino el 09/03/2024, pero aún no veo reflejado el dinero. ¿Podrían investigar esta situación y ayudarme a resolverla lo antes posible? Estoy preocupado por la falta de fondos y espero una pronta respuesta.

Dear alexarrod05,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

what a shame, thank you very much

que lastima muchas gracias

I fully understand your frustration, alexarrod05. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 20 days to allow them one full month to investigate. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Nothing has been credited yet, I think the transfer was to Papagos SA

todavia no se acredita nada, me figura que la transferencia fue a pagamentos SA

Could you please share the communication with the casino in which you attempted to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here.

Dear alexarrod05,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.