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I made a withdrawal request after depositing and winning some money and I have not received it

Dear laceyciara2017,

Thank you very much for submitting this complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if you passed the KYC verification?

Have you made any successful withdrawals from this casino in the past?

Have you accumulated your winnings with or without an active bonus?

When exactly have you submitted your most recent withdrawal request?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your response.

Best regards

Veronika

It was my first time withdrawing.

I had deposited a few times.

Made request on 23/05/2023

Have been trying to get it sorted through Mr Q but no joy

Could you please confirm if your account has been verified?

Dear laceyciara2017,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.