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I'm having trouble with the

verofica for weeks, sometimes the documents are accepted but others not, then I modify the rejected documents and in the

continue the

check those that had already been accepted are rejected .. I have contacted several times to understand the problem but the answers have always been the same, to wait .. And 1 month I am waiting for my 10 thousand euros .. My account has been blocked to play I have the money blocked so waiting for a verification that until now has never been successful ..

Sto avendo problemi con la

verofica da settimane, a volte i documenti vengono accettati ma altri no, poi modifico i documenti rifiutati e nel

proseguire la

verifica quelli che già erano stati accettati vengono rifiutati.. Ho contattato più volte per capire il problema ma le risposte sono state sempre le stesse, di aspettare.. E 1 mese che aspetto i mie 10 mila euro.. Il mio account e stato bloccato per giocare ho i soldi li bloccati così aspettando una verifica che fino ad adesso non ha mai avuto successo..

Dear fdaniello86,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Were your winnings accumulated with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The verification carried out several times without success, I know that the verification is a long process, but several times I gave my correct data .. My address and my pay slips because in the European community there is no residence permit, the that the site wants .. I have done the steps of the verification several times, also modifying the documents that were not good for a successful verification, I have been communicated several times in a month to wait, my winnings have been accumulated without bonuses, all of my pocket .. Now I just want my verification to be seriously examined with the documents I sent, because other documents I cannot invent them .. No I have not been informed of the wrong documents, since several times they gave me the documents were correct and others no, I changed the incorrect ones and the correct ones were again classified incorrectly ..

La verifica lo effettuata più volte senza successo, lo so che la verifica e un processo lungo, ma più volte ho dato i miei dati corretti.. Il mio indirizzo e le mie buste paga perché nella comunità europea non esiste il permesso di soggiorno, la cui il sito vuole.. i passaggi della verifica li ho fatti più volte modificando anche i documenti che non risultavano buoni per un successo verifica, sono stato comunicato più volte in un mese di aspettare, le mie vincite sono state accumulate senza bonus, tutto di tasca mia.. Ora vorrei solo che la mia verifica venga esaminata seriamente con i documenti che ho inviato, perché altri documenti non posso inventarli.. No non sono stato informato dei documenti sbagliati, visto che più volte mi davano i documenti erano corretti e altri no, modificavo quelli non corretti e quelli correti venivano classifica nuovamente non corretti..

As soon as I got another negative answer, the verification again was not accepted, what should I do to solve this problem

Appena avuto un altra risposta negativa, la verifica nuovamente non è stata accettata, come devo fare per risolvere questo problema

Thank you very much, fdaniello86, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

The problem has not only not reduced, it has also become complicated, because in the information my home address is not correct, now I have asked to change it, but rightly I have to wait 30 days for this change. they would have done much sooner .. I answered their questions correctly about what they needed to change, after 10 days they replied with an email about what I wanted to change. I don't understand if it is I who am illiterate or if it is they who waste time

Il problema non solo non si è ridotto si è anche complicato, perché nelle informazioni il mio indirizzo di casa non è corretto, ora ho chiesto di modificarlo, ma giustamente devo aspettare 30 giorni per questa modifica.. Se avrei chiesto il passaporto nuovo me lo avrebbero fatto molto prima.. Ho risposto alle loro domande correttamente su ciò che dovevano modificare, dopo 10 giorni mi hanno risposto con un email di cosa volevo modificare. Io non capisco se sono io che sono analfabetico o sono loro che perdono tempo

Dear fdaniello86,

My name is Stefan, and I will be helping you from now on. Did you put the wrong address on the registration form? I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Mr Bet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Mr Bet Casino,

Could you please state why the player is not able to change the address sooner than 30 days?

Thank you in advance for providing the information.

Kind regards,

Stefan

And I've been waiting for my 10 thousand euros for 2 months

E aspetto i miei 10 mila euro da 2 mesi

Dear fdaniello86,

Thank you for the provided information. I agree, that looks like a misclick. Let's wait for the casino's response.

Thank you very much for your patience.

Kind Regards,

Stefan

I am trying to send the documents that the support requests from me, but the system always denies them to me .. They told me that they rejected the request to change the address because they want a sheet with the current address written on it .. load and the system they have does not make me go on ... The problem has become impossible I have to resort to a lawyer and in addition report them to the police for scam .. I really sent everything I could .. If it is not resolved otherwise I think it cannot be never solve

Sto provando ad inviare i documenti che il supporto mi richiede, ma il sistema me li nega sempre.. Mi hanno detto che hanno respinto la richiesta di cambiare l’indirizzo perché vogliono un foglio dove c’è scritto l’indirizzo attuale.. glielo carico e il sistema che hanno non mi fa andare avanti… Il problema è diventato impossibile devo ricorrere ad un avvocato e in più denunciarli per truffa alla polizia.. Ho inviato veramente tutto quello che potevo.. Se non si risolve diversamente credo non si possa mai risolvere

Dear All,

The user provided as a residence permit the same document which he confirmed the address of residence. To confirm the residence permit in the country under which the user has registered, he must provide other documents.

As a document that confirms the residence permit, the following are suitable:

• Payslip (statement about payment of taxes)
• Work contract. In such a document, we need to see that the user is officially in the country, and pays taxes, respectively, so we understand where the funds come from.

Also, fdaniello86 needs to verify the payment account which he's made replenishment on the site. It should be a bank statement with a deposit via Sofort to our site where we can see the transaction to our site and the name of the account holder. 

We hope you find this information useful during verification!

If you have any further questions please let us know.

Best regards,

Mr.Bet Casino team

I just loaded my paycheck for verification, as always it does not work .. Then looking at the replenishment of the bank account, you insist to show you the payment made on 2.10.22 of 50 euros, but in my online bank it is 4.10.22 ... But I don't understand why not to take the last one since after that I made another 5 payments of 100 euros on your site .. Now do me the pleasure of solving the problem .. because I keep the sheets and your system who does not accept them

Ho appena caricato la mia busta paga per la verifica, come sempre non va.. Poi riguardando il rifornimento del conto bancario, insistite di farvi vedere il versamento effettuato il 2.10.22 di 50 euro, ma nella mia banca online risulta il 4.10.22… Ma non capisco perché non prendere l’ultimo effettuato visto che dopo di quello ho fatto altri 5 versamenti di 100 euro sul vostro sito.. Ora mi faccia il piacere di risolvere il problema.. perché io i fogli li tengo e il vostro sistema che non li accetta

you wanted paycheck and I gave it to you, you wanted proof of payment and you insist on a date that does not exist in my bank, I am not on this site because I like to draw attention, this site will be your last scians to pass the verification .. because I keep the documents to pass the verification but it is you who do not want to accept, then you want to see through pay slips if one pays taxes etc., but because when one plays at your casino he asks the question if you pay them or no taxes? We are in 2022 there are much faster and more effective verification methods, such as webcam verification, but obviously it's not my problem .. so how do we want to proceed?

volevate busta paga e ve lo data, volevate una prova di versamento e insistite su una data che nella mia banca non esiste, io non sono su questo sito perché mi piace richiamare le attenzioni, questo sito sarà l’ultima vostra scians di far passare la verifica.. perché i documenti per passare la verifica li tengo ma siete voi che non volte accettare, poi volete vedere tramite buste paga se uno paga le tasse ecc, ma perché quando uno gioca sul vostro casinò si fa la domanda se voi le pagate o no le tasse? Siamo nel 2022 esistono metodi di verifica molto più veloci ed efficaci, come la verifica in webcam, ma ovviamente non è un problema mio.. quindi come vogliamo procedere?

I managed to get a casino assistant to call me, who told me to send the documents by email, after that I was told to insert the documents inside the verification, but despite this the verification does not go forward, it always comes back ... I am annoyed with you and your casino, I just want to have my winnings, I have already called a lawyer I will file a complaint if my documents are not accepted .. You have tried everything and more for me, I have given them to you .. now and for the last time I ask the Guru casino to give me a hand, and the Mr.bet casino to stop wasting time

Sono riuscito a farmi chiamare da un assistente del casinò, la cui mi aveva riferito di inviare i documenti tramite email, fatto questo mi è stato detto di inserire i documenti al interno della verifica, ma nonostante questo la verifica non va avanti, torna sempre indietro… Io sono scocciato da voi e il vostro casinò, voglio solo avere la mia vincita, ho già chiamato un avvocato esporterò denuncia se i miei documenti non vengono accettati.. Mi avete cercato di tutto e di più, ve li ho dati.. ora e per l’ultima volta chiedo al casinò Guru di darmi una mano, e al casinò Mr.bet di finirla di perdere tempo

Dear Stefan,

Please be informed that unfortunately, by verification of fdaniello86 the system detected a violation of our terms and conditions, namely clause 2.1.4

"2.1.4. You are not allowed to play on real money if you are a resident of one of the following countries: Italy"

Unfortunately, the user is experiencing difficulties in passing verification, since he himself is a resident of Italy, works in Switzerland, and lives in Germany, and, apparently, the user also made payments from his wife's account, which is also considered using the details of third parties.

Although the account was blocked the player still has an opportunity to provide us with the necessary documents.

Until documents confirming his residence permit in the country of registration and confirmation of a joint payment account with his wife are not provided, the account will remain blocked.

Best regards,

Mr.Bet Casino team

I live in Germany and I reside in Germany, the residence permit in the European Union is not issued to you, 2 the bank account is jointly held with my wife but also mine ... I have provided all the documents to you, and I have informed you that I am Italian, I live and I live in Germany but I work in Switzerland. And this and all ... you are exaggerating now

Io vivo in Germania e risiedo in Germania, il permesso di soggiorno in Unione Europea non te lo rilasciano, 2 il conto bancario e cointestato con mia moglie ma e ugualmente anche il mio.. i documenti ve li ho forniti tutti, e vi ho informato che sono italiano vivo e risiedo in Germania ma lavoro in svizzera. E questo e tutto … state esagerando ora

I played according to your rules, because if I had residency in Italy I would have played through an Italian and not a German site. Point 2, you are turning around and several times I have contacted your consultants specifying this very thing .. I am Italian, I live and I live in Germany and I work in Switzerland I do not think it is against anyone's rules .. I have also sent you the German residence and you are liars and scammers

Ho giocato secondo le vostre regole, perché se avessi la residenza in Italia avrei giocato tramite un sito italiano e non tedesco. Punto 2, state girando intorno e più volte ho contattato i vostri consulenti specificando proprio questa cosa.. Sono italiano vivo e risiedo in Germania e lavoro in svizzera non credo che sia contro le regole di qualcuno.. Vi ho inviato anche la residenza tedesca e siete bugiardi e truffatori

These are the Swiss contract + Swiss paycheck + residence in Germany .. I have sent you all these sheets and you have always canceled the verification ... although it is on the payslip it says where I live in the top right, then you wanted to know if I pay the taxes ... what a shit site are you? Now fix everything otherwise I will report you for scam

Questi sono il contratto svizzero + busta paga svizzera+ la residenza in Germania.. questi fogli ve li ho inviati tutti e voi avete sempre annullato la verifica… nonostante sia sulla busta paga sta scritto dove risiedo in alto a destra, poi volevate sapere se pago le tasse… ma che sito di merda siete? Ora aggiustate tutto altrimenti vi denuncio per truffa

These are my and my wife's bank cards iban is the same but each card has your name and surname, now I don't understand what the hell of a problem you have ... I have original Probe that whoever is cheating someone is you and not me

Queste sono le schede bancarie mia e di mia moglie iban e uguale ma ogni scheda a il proprio nome e cognome, ora non capisco quale c*zzo di problema vi siate fatti… io ho Probe originale che chi sta truffando qualcuno siete voi e non io

So now with these tests or you let me pass the verification, because the documents are there German residence I keep the paycheck and taxes I pay iban and bank cards are the same where you took my money exist, or I will make you close the casino for scam

Quindi ora con queste prove o mi fate passare la verifica, perché i documenti ci sono residenza tedesca la tengo busta paga e tasse le pago iban e schede bancarie sono le stesse dove voi vi siete presi i miei soldi esistono, o vi farò chiudere il casinò per truffa

Dear fdaniello86,

I don't see any problem with your residence in Germany and playing in this casino if you can prove it. Could I ask you to provide us with the bank statement so we can see if it belongs to you and your wife?

I would also like to ask you to use a suitable vocabulary on our site. Thank you very much for your understanding.

I am looking forward to your response.

Kind regards,

Stefan

Tonight the

I send more now I'm at work so I can't open the site to give you more evidence

Stasera le

invio altro ora sono a lavoro quindi non posso aprire il sito per darti altre prove

Dear fdaniello86,

Thank you for the provided documents, but could you please send me an original pdf bank statement where we can see it belongs to you and your wife? You can send it to my email address stefan.m@casino.guru.

I am looking forward to your response.

Kind regards,

Stefan

Of course Stefan, but I can only do this through a computer as soon as he got home I send it to you in pdf

Certo Stefan, però questo posso farlo solo tramite compiuter appena arrivò a casa te lo spedisco in pdf

Can I at least understand if something is resolved after sending this document? Thank you

Posso capire per lo meno se dopo inviato questo documento si risolve qualcosa? Grazie

Dear fdaniello86,

There is no need to rush, as you have seven days to respond to the complaint.

If you can prove your residence and you are an owner of the bank account, then your account should be unlocked from our point of view.

I am looking forward to your response.

Kind regards,

Stefan

I just sent you the pdf documents you requested

Ti ho appena inviato i documenti in pdf che mi avevi richiesto

Dear fdaniello86,

Thank you very much for the provided documents.

Dear Mr Bet Casino,

I have sent the documents to your email address. Could you please review the documents and give us a statement here?

I am looking forward to your response.

Kind regards,

Stefan

Hi Stefan, so in your opinion are the documents enough to confirm that I exist?

Salve Stefan, allora secondo una tua opinione i documenti sono abbastanza per confermare che io esisto?

Dear Stefan,

Unfortunately, we did not receive an email from you. Please send an email to address complaints@mr.bet

Best regards,

Mr.Bet Casino team

Dear Mr Bet Casino,

I have sent you an email with the attached documents to the provided email address.

Kind regards,

Stefan

Dear Stefano, the mr bet site is constantly looking for me online banking for 50 euros that I made according to them on 2. 10. 2022 ... But as you can see from the pdf I sent you of my bank statement that the 50 euros they are hammering at me on that date when then I made many more deposits later, and it came out on 4.10.2022 .. I no longer know how to explain it to him at the casino

Caro Stefano, il sito mr bet mi cerca in continuazione online banking di 50 euro che ho effettuato secondo loro il 2. 10. 2022… Ma come vedi dal pdf che le ho inviato del mio estratto conto che il 50 euro che loro mi stanno martellando su quella data quando poi ho effettuato molti altri depositi dopo, e uscito il 4.10.2022.. io non so più come spiegaglielo al casinò

Dear fdaniello86,

Did you deposit to a casino by credit card? These payments usually appear a few days later in a bank statement.

Kind regards,

Stefan

Dear Stefan, the payments that are made on Saturdays and Sundays in my bank are displayed on the first Tuesday of each week, so since 2.10.2022 was a Sunday and it was displayed on 4.10.2022 which is Tuesday .. but the mr mrs bet does not want to understand and does everything to waste time despite having sent the 90-day account statement, where it says both to whom the account is registered and iban and can also view the payments made by me

Caro Stefan, i pagamenti che vengono effettuati il sabato e la domenica nella mia banca vengono visualizzati il primo martedì di ogni settimana, quindi visto che il 2.10.2022 era di domenica e venuto visualizzato il 4.10.2022 che è di martedì.. ma il signor mrs bet non vuole capire e fa di tutto per perdere tempo nonostante abbia inviato l’estratto conto di 90 giorni, dove c’è scritto sia a chi è intestato il conto sia iban e può visualizzare pure i versamenti d a me effettuati

Hi Stefan, I'll update you .. the profile has been completely verified, they made me a single payment of 5 thousand euros, the other will be made on 14.11.2022 .. I will keep you updated if everything goes well, I state that the site told me that in the future if there is a new withdrawal maybe a check will be done again and I really see this as a hoax .. anyway thanks for everything .. I'll keep you updated for the second payment

Salve Stefan, ti aggiorno.. il profilo e stato completamente verificato, mi hanno fatto un solo versamento di 5 mila euro, l’altro verrà fatto il giorno 14.11.2022.. ti terrò aggiornato se andrà tutto a buon fine, premetto che il sito mi ha detto che in futuro se ci sarà un nuovo prelievo forse verrà fatto di nuovo una verifica ed io la vedo veramente una bufala questa.. comunque grazie per tutto.. ti tengo aggiornato per il secondo versamento

Dear fdaniello86,

Thank you for the provided information. Please, let me know once you receive the second payment.

I am looking forward to your response.

Kind regards,

Stefan

I will keep it updated

La terrò aggiornata

Dear fdaniello86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Kind regards,

Stefan