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If I had an account with them the first one but I canceled it and after time I wanted to open it and I couldn't so I opened another one with my data, the same real, I played with real money, I won withdraw, I tried to enter and they blocked me

si tenia una cuenta con ellos la primera pero yo la cancele y despues del tiempo quise abrirla y no pude entonces abri otra con mi datos igual reales jugue con dinero real gane retire trate de entrar y me bloquearon

Dear Diego,

Thank you for submitting your complaint. I’m sorry to hear about your problem. I have checked carefully the T&Cs and this is what I found https://mr.bet/terms:

"9.1.2. Only one account is allowed per person. No winnings may be collected on accounts opened in false names or on multiple accounts opened by the same person"

Please understand, that it is strictly forbidden, in the majority of the casinos, to have more than one account. As you admitted, you have opened more than one account from the same IP address. This has been recognized by the casino as breaching T&Cs and your account blocked.

We always recommend reactivating the old account instead of creating a new one to avoid any misunderstanding. Could you please advise why you couldn’t reopen your old account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

If it is true and I opened another new account but if they have control of everything, they had to have blocked me when I made the first deposit of 10 thousand pesos to the account and they did not have to have accepted the deposit since I did it with the same account Always new since I had another account, but nothing happened after I made two more deposits and nothing yet but when I had to withdraw there they just realized that I had a duplicate account, things are not like that if they have a record of all that.

ya si es verdad e abierto otra cuenta nueva pero si llevan el control de todo, ellos tenían que haberme bloqueado cuando hice el primer deposito de 10 mil pesos a la cuenta y no tenían que haberme aceptado el deposito ya que lo hice con la misma cuenta de siempre nueva ya que tenia otra cuenta, pero no paso nada después hice dos depósitos mas y nada todavía pero cuando me toco retirar ahí recién se dieron cuenta que tenia una cuenta duplicada las cosas no son así si ellos tienen registro de todo eso.

and I did not know that you could not make another account if not, I would not have done it

y no sabia que no se podia hacer otra cuenta si no, no la hubiese hecho

then for principles and that they also played badly they would have to return the deposit

entonces por principios y que ellos también jugaron de mala forma tendrían que devolverme lo depositado

Thank you very much, Diego, for your reply. Could you please advise why you couldn’t reopen your old account? What was the reason for its closure?

is that I had already deposited too much money and did not get much so I deleted the account I wanted to open it but I connected and it took a long time to answer and I got tired and opened another account depositing 10 thousand pesos 3 times in a row and the third time it gave me after playing more than 14 hours, the 160,000 thousand and that

es que ya habia depositado demasiado dinero y no conseguía mucho entonces elimine la cuenta quise abrirla pero me conektaba y se demoraban mucho en contesta y me canse y abri otra cuenta depositando de 10 mil pesos 3 veces seguidas y a la tercera ves me dio despues de jugar mas de 14 horaas los 160.000 mil y eso

Could you please advise if you have mentioned a gambling problem when requesting the closure of your old account? Thank you.

Not only that it was bored and that I also deposited too much money and I got bored that is why I canceled it and after time I tried to open it and I could not

no solamente que aburri y que tambien deposite demasiado dinero y me aburri por eso la cancele y despues del tiempo trate de abrirla y no pude

What they would have to do was spend the 160,000 thousand to my original account and that's it since they do not give solutions either then one is the one who shits in this situation for the reason that I have made three deposits in total they were 32,000 thousand then I shit and they happy it's not like that but hey

lo quendrian que haber hecho era pasarme los 160.000 mil a mi cuenta originaria y listo ya que no dan tampoco soluciones entonces uno es el que caga en esta situacion por la razon de que les he hecho tres depositos en total fueron 32.000 mil entonces yo cago y ellos happy no es asi pero bueno

I'm sorry, but I'm afraid I didn't understand completely. Have you mentioned a gambling problem when requesting the closure of your old account? Thank you.

Let me explain myself, I deposited 32 thousand pesos with the same card to the second account so when I wanted to withdraw the 160,000 thousand pesos they blocked my account because they say I have another account, it is true I did not know that another account could be made and play even though they didn't say anything when I made my first deposit, neither the second nor the third deposit, they said nothing when I withdrawn they screwed me, I say because they don't deposit my 160,000 thousand to my first account and the second one they create, they delete it and it's ready but not them j *** ny the one who loses is one because mrbet wins always explain to me

haber me explico, yo les deposite 32 mil pesos con la misma tarjeta a la segunda cuenta entonces cuando quise retirar los 160.000 mil pesos me bloquearon la cuenta por que dicen ellos que tengo otra cuenta, ya es verdad no sabia que se podía hacer otra cuenta y jugar aunque ellos tampoco dijeron nada cuando hice mi primer deposito ni el segundo ni el tercer depósito dijeron nada cuando retire me jodieron, digo yo porque no me depositan mis 160.000 mil a mi primera cuenta y la segunda que cree, la eliminan y esta listo pero no ellos j***n y el que pierde es uno porque mrbet gana siempre me explique

I with everything that I deposited and it is the first time that I was able to get 160,000 thousand, they screw me and they do not give solutions that is not done and things are not like that.

yo con todo lo que les e depositado y es primera ves que pude sacar 160.000 mil me joden y no dan soluciones eso no se hace y las cosas no son así.

Dear Diego,

I know, I'm asking for the third time, but I still haven't received an answer. Please understand that this information is essential if we wish to proceed with your case.

Have you mentioned a gambling problem when requesting the closure of your old account? Thank you.

I have not had any problem with mrbet only that they do not want to pay me the 160,000 thousand and apart from that

no e tenido ningun problema con mrbet solamente que no quieren pagarme los 160.000 mil y aparte de eso

Dear Diego,

Please, this is the last call for the requested information. Was Gambling Problem mentioned when you closed your previous account?

If I spoke with them and they did not give any solution at all, everything for them, that is what they ask

si hable con ellos y no dieron ninguna solucion de nada todo para ellos eso es lo que preguntan

Dear Diego,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information, if you have mentioned a gambling problem when requesting your account closure, in the given time frame, we will reject your complaint.

you who ask what is the question

ustedes que preguntan cual es la pregunta

I wanted to know if the Gambling problem has been the reason why your first account was closed.

If it was because of the game they bored me and I deposited a lot and I never generated and I got bored that's why I canceled the account and did not play for a while until I tried to open it again and I could not

si fue por el juego me aburrieron y deposite mucho y nunca gene y me aburii por eso cancele la cuenta y no jugue por tiempo hasta que trate de abrirla otra ves y no pude

Let's assume that you haven't mentioned the gambling problem and the only reason to close your first casino account was that you didn't like the games and felt like you never win.

Could you please advise if you have redeemed any promotional offers when depositing funds into your newly created account? Thank you in advance for your reply.

Of the 2 deposits that I made first, no, I did not exchange any offers or promotions but in the third deposit if I exchanged a promotion it was for 50% of the deposit I deposited 10,000 thousand and they gave me 5,000 pesos.

de los 2 depósitos que hice primero no, no canjee ninguna oferta o `promoción pero en el tercer deposito si canjee una promoción era por el 50% del deposito deposite 10.000 mil y me dieron 5.000 pesos.

Could you please advise if you have redeemed any promotional offers in your old account? Thank you.

Yes, many times

si varias veces

It means that bonuses have been redeemed from the same IP address and under the same name which is prohibited in the majority of casinos.

Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. I really wish I were of more help. Thank you.

Not with the same IP address, no, and with the same name either, in my first account it was with Diego and in the second account it was with Fabian

no con la misma direccion ip no, y con el mismo nombre tampoco en mi primera cuenta fue con diego y en la segunda cuenta fue con fabian

They are both my names but each account has different names

los dos son nombres mios pero cada cuenta son con distinto nombres

Please understand, the same person has opened 2 different accounts and redeemed bonuses in both accounts. This is strictly forbidden in the majority of casinos and I'm afraid we can't help you.

Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.

Now, but if they rejected my payment for creating two accounts in their casino, at least I would have to recover what I deposited, the profit, it doesn't matter, they canceled the account because it was duplicated, they would have to have noticed when I made the first deposit since I did it with Only card that I deposited in several accounts and they would have to have a record of all the deposits that are made in their pages, so I would like to recover my 32bmil at least that

ya pero si ellos rechazaron mi pago por crear dos cuentas en su casino por lo menos tendría que recuperar lo depositado la ganancia ya da igual ellos cancelaron la cuenta por ser duplicada tendrían que haber dado cuenta cuando hice le primer deposito ya que lo hice con la única tarjeta que deposite en varias cuentas y ellos tendrían que tener registro de todos los depósitos que se hacen en sus paginas por eso me gustaría recuperar mis 32bmil por lo menos eso

Please understand that by opening multiple accounts and redeeming bonuses in both accounts you have breached the casino's terms and conditions.

There’s an important principle that says, "ignorance of the law is no excuse". It means that you can’t defend your actions by arguing you didn’t know they were illegal or forbidden, even if you honestly did not realize you were breaking the rules. 

Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.

thank you for nothing of what use you so they break the rules too and no **** case goodbye

gracias por nada de que sirven ustedes entonces ellos rompen las reglas tambien y ni **** caso adios

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.