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Goodnight

I've been playing the slots a lot at mostbet and I've always been satisfied it's always paid me everything until February 17, 2023 and I've won a larger amount and until today I try to withdraw and it's always refused, it doesn't let me withdraw money from any manner

Need help

Boa noite

Tenho jogado muito as slots na mostbet e tenho sempre ficado satisfeita tem me sempre pago tudo ate chegar a dia 17 de Fevereiro de 2023 e ter ganho uma quantia maior e ate hoje eu tento fazer saque e da sempre recusado nao deixa levantar o dinheiro de qualquer maneira

Preciso de ajuda

Dear Patricia1994,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Good night, for 5 days I still can't withdraw my winnings and in the mostbet chat no one can help me, the withdrawals are all refused

Boa noite a 5 dias que continuo sem conseguir levantar os meus ganhos e no chat do mostbet ninguem me consegue ajudar os saques dao todos recusados

Since this is a substantial win, could you please advise if your account was successfully verified in the past? I know you withdrew winnings previously, but sometimes small amounts are processed without a thorough KYC check which occurs when the winnings are greater.

Good morning

I think so, so much so that I already took €1400 at once and they didn't ask me for anything.

But I've also asked in their chat how I do this verification if I have to send some document or something but they don't tell me they only know how to tell me that I have to wait 12 hours every day and today it's been 8 days that I've been doing this and not in the middle of it help

Bom dia

Eu penso que sim tanto que ja tirei de uma vez 1400€ e nao me pediram nada.

Mas tambem ja perguntei no chat deles como faço esse verificação se tenho de mandar algum documento ou assim mas nao me dizem so me sabem dizer que tenho de aguardar 12h todos os dias e hoje ja faz 8 dias que ando nisto e nao a meio de me ajudarem

Thank you very much, Patricia1994, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Mostbet Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Thank you I'm hoping someone can help me it's been complicated

Obrigada fico a espera que alguem me consiga ajudar tem sido complicado

Good afternoon, now I want to try to access the site through google and it does not let me.

I send them an email I get an email on my cell phone saying

Unfortunately, for technical reasons, we are unable to respond to your email.

Please write to our email id@mostbet.com from another email.

Thanks for understanding!

Mostbet

But I'm tired of sending you an email and the answer is always this

Boa tarde agora quero tentar aceder ao site pelo google e nao deixa.

Mand email para eles recebo mensagem electrónica no telemóvel a dizer

Infelizmente, por motivos técnicos, n?o podemos responder ao seu e-mail.

Por favor, escreva para o nosso e-mail id@mostbet.com de outro e-mail.

Obrigado pela compreens?o!

Mostbet

Mas farto te me mandar email e a resposta e sempre essa

Hello, Patricia1994,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Mostbet Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Mostbet Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? What steps should she take to complete the verification and withdraw the winnings?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello, Dear Patricia1994 !

We have provided instructions for you on another site. For your convenience, I will duplicate it here.

To proceed with the withdrawal, you must provide the following documents

1) a photo of you with your passport open next to your face

2) a photo of your passport alongside another document that proves your identity, of your choice. (can be RG, CNH, birth certificate, etc.)

id@mostbet.com

In the text of the email you need to write the account ID and your skype login.

After that we will need to organize a video call with you.

We apologize for the inconvenience caused!

Have a nice day!

Sincerely yours, Mostbet.

Hello, Dear Patricia1994!

We have provided instructions for you on another site. For your convenience, I will duplicate it here.

Para proceder o saque o senhor(a) deve fornecer os seguintes documentos

1) uma foto sua com o seu passaporte aberto próximo do seu rosto

2) uma foto do seu passaporte ao lado de outro documento que comprove a sua identidade, de sua escolha. (pode ser RG, CNH, certidão de nascimento, etc.)

id@mostbet.com

No texto do email você precisa escrever a ID da conta e o seu login do skype.

Após isso vamos precisar organizar uma chamada de vídeo com você.

We apologize for the inconvenience caused!

Have a nice day! 

Sincerely yours, Mostbet.

Dear Patricia1994,

Can you please follow the instructions above and let us know once it is completely done and a video call can take place?

Looking forward to hearing from you.

Dear Patricia1994,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or do not require any further assistance, we will reject the complaint.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Thank you very much, Mostbet Casino team, for providing information and cooperation.

Best regards,

Branislav, Casino.Guru