Magic Red Casino - Spelaren kämpar för att ta ut sina vinster.

Hi !

I played at Magic Red Casino and won 663 euros, wanted to have the money paid out on my credit card.

The problem with the credit card I used to deposit does not accept any credits and books them back, but I have a second credit card that I also used to deposit, and my winnings should then be paid out on it.

I submitted all copies, but magic ted insists on paying the winnings from where it doesn't work! Then I wrote to those who did it on my visa card with which I finally paid in the winnings, but they refuse!

Hi !

Habe bei magic red Casino gespielt und 663 euro gewonnen,wollte mir das geld auszahlen lassen auf meiner kreditkarte.

Das problem,mit der kreditkarte womit ich eingezahlt habe nimmt keine gutschriften an,und bucht sie zurück,aber ich habe noch eine zweite kreditkarte mit der ich auch eingezahlt habe,und darauf soll auch dann mein gewinn ausgezahlt werden.

Habe alle kopuen eingereicht,aber magic ted pocht darauf auf die karte den gewinn aus zu zahlen wo es nicht geht ! Daraufhin habe ich denen geschrieben das die es auf meine visa karte womit ich ja auch schliesslich eingezahlt habe den gewinn auszuzahlen,aber die lehnen es ab !

Dear Martin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if this were your first attempt to withdraw winnings from this casino? Do I understand correctly that your payment is still pending inside the account after being reversed? Have you been offered any other alternative payment method to receive your winnings?

Meanwhile, please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too. Banks in some countries refuse to receive players’ funds from gambling establishments. Unfortunately, casinos are powerless in this.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please forward any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

So I signed up for this casino again, and deposited with several credit cards in my name, uploaded all necessary copies such as credit card copies and deposit slips! I told them that they would like to pay out the winnings on my visa card because it doesn't work on the mastercard with -0897! I even sent a certificate or chat screenshot to those where the bank in question confirmed that no direct payment on the credit card would be accepted! Therefore I stopped the payment on the visa, which then is not a problem, with which I also paid into magic red, but magic red refuses, and if you change the payment they always charge fees, which I find outrageous anyway!

Also ich habe mich neu in diesen casino angemeldet,und mit mehreren kreditkarten die auf meinen namen laufen eingezahlt,habe alle erforderlichen kopien wie kreditkartenkopien,einzahlungsbelege hochgeladen ! Habe denen gesagt das die bitte den gewinn auf meiner visa karte auszahlen möchten weil es auf der mastercard endet mit -0897 nicht funktioniert ! Habe sogar eine bescheinigung bzw. Chat screenshot denen zukommen lassen wo die besagte bank es bestätigt das keine direktzahlung auf der kreditkarte angenommen werden ! Daher habe ich die auszahlung auf der visa eingestellt was dann kein problem darstellt,mit der ich ebenfalls eingezahlt habe bei magic red,aber magic red weigert sich,und wenn man die zahlung umstellt berechnen die immer gebühren,was ich sowieso unverschämt finde !!!

Thank you very much, Martin, for your reply. Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru?

Hello👋👋

Magic red casino paid me the winnings yesterday.

But I will never play again in this casino and its offshoot luckland, the probability of winning is very low and if connected with a lot of difficulties with withdrawals!

Hallo👋👋

Magic red casino hat mir gestern den gewinn ausbezahlt.

Werde aber in diesen casino sowie sein ableger luckland niemals mehr spielen,die gewinn wahrscheinlichkeit ist sehr gering und wenn mit viel auszahlungs schwierigkeiten verbunden !

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Martin, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru