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Hi

I've been waiting for this payment for almost 3 months now

every time I write to support, I am put off by the fact that they have new licenses and are therefore having problems with the payment because I live in Germany

previously i had no problems with withdrawals..

but 3 months and that can be the problem

still not solve

Hallo

ich warte jetzt seit fast 3 Monaten auf diese Auszahlung

jedes Mal wenn ich den Support anschreibe werde ich damit vertröstet das die neue Lizenzen haben und deswegen Probleme haben mit der Auszahlung weil ich in Deutschland lebe

zuvor hatte ich keine Probleme mit Auszahlungen ..

aber 3 Monate und die können das problem

immer noch nicht lösen

Dear Deniz,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I've dealt with him several times

support and even suggested that they should simply use another method like

crypto or credit card

I keep getting the answer that they are working on it and I should just wait and see

Ich habe mich schon mehrmals mit dem

support unterhalten und hatte sogar selbst vorgeschlagen das sie doch einfach eine andere Methode benutzen sollen wie

krypto oder die Kreditkarte

als Antwort kriege ich immer wieder das sie daran arbeiten und ich einfach abwarten soll

Thank you very much, Deniz, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Deniz,

I looked at your complaint and will do my best to help you. I would like to invite Mad Money Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

After 3 months, there was finally a payout via the crypto currency

thank you

Nach 3 Monaten kam es endlich zur einer Auszahlung über die krypto Währung

danke

i can also confirm the player received his money. This can be closed as Resolved. Thank you

Dear Deniz,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru