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I request the casino to delete my account and all data on it. It is my right and is being denied by support. I contacted by email (given by the support chat) requesting deletion of the account and was answered THAT IT WOULD NOT BE. follow print

Eu solicito que o casino exclua minha conta e todos os dados presentes nela. É um direito meu e está sendo negado pelo suporte. Entrei em contato por email (dado pelo chat de suporte) solicitando exclusão da conta e foi respondido QUE NÃO SERIA. Segue print

Dear carkonvr,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found (here):

For customers who want to set limits on their gambling, we offer a voluntary self-exclusion service, which allows you to close your account or restrict your gambling activities for one of the following periods: 1 month, 6 months or 1 year. Once your account has been self-excluded, it will be closed until the selected time period has elapsed. Once the self-exclusion period has ended, you will be able to recommence your use of any Services on the website.

You can request that the restrictions are removed from your account before the self-exclusion period has ended; however, the final decision rests with the Company.

When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings JVSpin Casino

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support-en@jvspin.com (you can CC me at petronela.k@casino.guru in the copy) and keep me informed about any further developments. Thank you in advance.

Best regards,

Petronela

But in addition to them not closing the account requested by email, this information that you found does not suit me. I want permanent account deletion along with my personal data.

Mas alem deles não fecharem a conta solicitado por email, essa informação que você achou não me atende. Eu desejo exclusão permanente da conta junto com meus dados pessoais.

Please try requesting this from the casino directly. The template gives you the option to state clearly what are your intentions. However, I'm afraid that your personal information will be kept for some time in order to eliminate the possibility that you create a duplicate account in the future.

Attempts have already been made both in customer service via chat and by email and even then it has not been accepted.

Já foram feitas tentativas tanto no atendimento ao cliente via chat, quanto por email e mesmo assim não foi acatado.

Could you please forward the emails that you sent to the casino to petronela.k@casino.guru? Thank you very much in advance.

The account has been deleted. Thanks

A conta foi deletada. Obrigado

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, carkonvr, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru