Helabet Casino - Spelaren kan inte ta ut vinster på grund av ett tekniskt fel.

Hello.

I made a deposit of 87 CAD to helabet website using perfect money method and managed to make it 318 with my main account money.I made a withdrawal request but received an error reading "not enough money to pay".After that i was asked to provide documents to the security which i did and successfully verified my identity.meanwhile website prevented me from placing anymore bets. Then i created another request for 200 Cad(through perfect money) but i received the same "not enough money to pay error".I contacted website support but they have not been helpful and told me this is a technical issue and i should try again later without giving me a specific time.Its been 5 days now since i faced this problem first.So I'm asking casino guru to help me get back my funds.Thank you so much.

Dear collinhoir,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Helabet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if you made any successful withdrawals before?

Has the casino specified when the technical error would be fixed?

Have you attempted to withdraw funds using Perfect Money once again in the past few days?

Have you tried using a different payment method for requesting your withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

1. Yes ,I made a successful withdraw of 79 CAD before this issue

2.No they haven't specific a date,They asked me to create another withdrawal request today but again i received the same message.

3.I created a request some moments ago but again i received the same "not enough money to pay" error

4.Website support told me I can't use other withdrawal methods.I tried withdrawing using DOGE but my account was blocked and crypto withdrawal options got unavailable ever since.

Thank you.

Could you please send me the screenshot of your casino account showing the error? Please send me your transaction history as well. My email address is veronika.l@casino.guru. Alternatively, you may post screenshots here. Thank you.

Dear collinhoir,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.