Golden Lady Casino - Spelarens utträde har försenats i fyra månader.

hello hope you can help me have been waiting for the payment of 1130 € since 16.11.2020 am in cht every 2 days i am always told i will get the money this week and they have been saying that for 4 months now! have paid in with skrill after 3 months you have sgat you have removed skrill i am supposed to make a bitcoin account i did that and that was already 1 month ago I still haven't got the money. I already wrote a few e-mails to support but got no answer.

hallo hoffe sie können mir helfen warte jetzt schon seit 16.11.2020 auf die auszahlung von 1130€ bin jeden 2 tag im cht dort wird mir immer gesagt ich bekomme das geld diese woche und das sagen sie jetzt schon 4 monate! habe mit skrill einbezahlt nach 3 monate haben sie gesgat sie haben skrill entfernt ich soll ein bitcoin konto machen das habe ich dann auch gemacht und das ist auch schon wieder 1 monat her habe das geld immer noch nicht. habe auch schon einige e-mail an support geschrieben aber bekomme keine antwort.

Dear Thomas,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it has been your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost four months is abnormally long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

hello i have been playing in this casino for a long time and have made a payout several times and have received each time so far that is why i have waited so long and always tried to clarify it in the chat but they have been telling me the same for 4 months i get it in this one week and I hear that every week I also wrote some e-mails to support, but there I don't get an answer. I've been told for 4 months it is being processed normally you say a payout takes 3-5 days but you have often taken longer with the payout but I've never had to wait 4 months.mfg.thomas

hallo ich spiele schon lange in diesem casino habe schon öfter eine auszahlung gemacht und bis jetzt jedes mal bekommen deswegen habe ich auch so lange gewartet und immer versucht im chat es zu klären aber dort sagen sie mir seit 4 monate das gleiche ich bekomme es in dieser woche und das jede woche höre ich das habe auch eineige e-mail an support geschrieben aber dort bekomme ich keine antwort . es wird mir seit 4 monate gesagt es wird verarbeitet normal sagen sie eine auszahlung dauert3-5 tage aber sie haben schon öfter länger gebraucht mit der auszahlung aber 4 monate habe ich noch nie warten müssen.mfg.thomas

Thank you very much, Thomas, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello thomas,

I looked at your complaint and will do my best to help you. I would like to invite Golden Lady Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Golden Lady Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.