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I chose a promotion from the Casino where the minimum deposit value was 50 reais in exchange for 100% +60 spins on a slot. I did as requested and read the bonus rules before depositing, but they simply altered the bonus and I received nothing. They claimed via chat that I would have to make an additional four deposits to qualify for the bonus, even though this rule was not explicitly stated. In short, I played with my own money without any bonus and, unsurprisingly, I lost the value, which I'm not complaining about, but rather their failure to fulfill a bonus that was offered to me. I would not recommend anyone to play at this casino as this and other issues are recurrent, including problems with payments.

Escolhi uma promoção do Casino onde o valor de depósito mínimo era 50 reais em troca teria 100% +60 giros em um slot. Fiz o que pedia e li a regra do bônus antes de depositar e simplesmente eles trocaram o bônus e nada me foi dado. Alegaram via chat que teria que efetuar mais 4 depósitos para ter direito ao bônus sendo que lá não havia escrito essa regra. Resumindo joguei com meu próprio dinheiro sem bônus e como era de se esperar perdi o valor o qual não estou reclamando e sim a falta de cumprimento de um bônus que me foi oferecido. Não aconselho ninguém a jogar nessa casa pois isso e outras coisas mais são recorrentes inclusive problemas com pagamentos.

Dear HBarbosa46,

Thank you for submitting your complaint. I'm sorry to hear about the challenges you're facing.

Please understand that we cannot penalize the casino for revoking your bonus privileges. Casinos, as a general practice, reserve the right to restrict or close player accounts if they suspect irregular play, engage in questionable activities, or for no specified reason.

It's important to note that casinos are not obligated to provide bonuses, and the privilege of receiving them can be limited or withdrawn at any time without notice. While it would be ideal to inform players of new restrictions, unfortunately, it is not a standard practice. Sadly, since you have decided to play your deposited funds already, there's not much we can help you with.

Feel free to provide any additional information I may have overlooked. However, if not, I regret to inform you that I may have to reject your complaint as unjustified. I appreciate your understanding and look forward to your reply.

Best regards,

Petronela

I am a Brazilian player and I am not new to the subject of casinos and I declare that I read the rules and before depositing I chose the bonus I referred to in the complaint. I also say that ggbet has caused me other problems before and nothing else was to be expected. Again I state that according to the bonus rule I chose there was no additional clause in making a deposit, therefore my promotion was changed and I received nothing. BE WARNED TO OTHER PLAYERS, DO NOT DEPOSIT IN THIS CASINO AS YOU WILL HAVE PROBLEMS AT SOME POINT.

Eu jogador brasileiro e não leigo no assunto em relação a casinos afirmo que li as regras e antes de depositar escolhi o bônus ao qual me referi na reclamação. Também afirmo que a ggbet já me trouxe outros problemas anteriormente e não era de se esperar outra coisa . Novamente afirmo que de acordo com a regra do bônus que escolhi não havia nenhuma cláusula amais em fazer depósito, portanto minha promoção foi alterada e nada recebi. FICA O ALERTA PARA OUTROS JOGADORES, NÃO DEPOSITEM NESSE CASINO POIS VAI TER PROBLEMAS EM ALGUM MOMENTO.

Another issue is in relation to payments, they are dividing what is earned into two or even three times the amount received. Apart from the fact that some users have reported delays in payments, a friend at work only received it after reporting it in the complaint here.

Outra questão é em relação a pagamentos, estão dividindo o que se ganha em duas ou até três vezes o valor a receber. Fora que alguns usuários tem relatado atraso em pagamentos,um amigo de trabalho só recebeu depois de denunciar no reclame aqui.

I apologize, but if you made a deposit and did not receive the expected promotional offer, it's important to refrain from playing and contact us promptly. Unfortunately, you proceeded to play and depleted your funds. At this point, it is too late for us to investigate, as the deposit that should have triggered the bonus has already been lost.

Regarding the matter of winnings being split into multiple installments, I am unable to provide specific comments without additional details. This issue may be influenced by factors such as payment provider policies or withdrawal limits.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Good morning, I only registered so that other players don't fall for this type of scam. I thank Casino guru for his attention, I know they do a serious job.

Bom dia,só fiz o registro para que outros jogadores não caiam nesse tipo de golpe. Agradeço a atenção do Casino guru,sei que fazem um trabalho sério.

Thank you, HBarbosa46, for your kind words. I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.