Gamblezen Casino - Spelarens insättning krediteras inte.

Hello, I deposited money there a week ago, and the money has not arrived in my account. I sent the hash, and it was said that it didn't belong to the casino.

I then sent the Deposit ID and asked for the wallet number. A day later, they sent me an email asking for the wallet number, which I don't understand why they won't help me. The hash number is definitely the correct one, as there was only one deposit...

The first deposit worked with a delay, but the second deposit, made in the same way, has disappeared 🤷🏼‍♂️

Hallo, ich hab dort vor 1 Woche eingezahlt und das Geld ist dort nicht angekommen, hab dann den Hash geschickt und mir wurde gesagt das dieser nicht zum Casino gehöre.

Ich hab dann die Deposit ID gesendet und nach der Wallet Nummer gefragt, 1 Tag später senden die mir eine Email das Ich jetzt die Wallet Nummer schicken soll, verstehe nicht warum man mir da nicht helfen will, die Hash nummer ist eindeutig die richtige, es gab nur diese Einzahlung...

Die 1 Einzahlung hat mit Verzögerung geklappt , die 2 Einzahlung, selber Weg ist verschwunden 🤷🏼‍♂️

Dear FlashFX,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please share a hash of the transaction that wasn't acknowledged?
• Have you used cashier to deposit in the casino? Can you share a screenshot of how it looks like when you attempt to initiate a similar deposit in the casino currently?
• Could you please share a hash of a previous transaction that was completed successfully?
• Please also share any related communication with the casino.
• Post screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Thanks for the provided details.

Kindly send me the communication between you and the casino you refer to in your description of events.

Share screenshots here or send me chat transcripts or email to my email at tomas@casino.guru

Thanks in advance for your cooperation. I apologize for the inconvenience.

Thank you very much, FlashFX, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello FlashFX,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light in this matter.

We would like to invite Gamblezen Casino to join the conversation.

Dear Gamblezen Casino,

We kindly request further clarification regarding the issue of the player's deposit not appearing in their casino balance, even though the transaction hash and deposit ID have been provided.

Hello, FlashFX and Michal!

Our finance department have requested information on 25th of October about the address of the cryptocurrency wallet to which the funds were transferred. Once we receive this information here in the complaint or directly via e-mail, we would be able to continue the investigation of this case. Thank you.

--

Best Regards

Gamblezen Casino

What should I answer CasinoGuru?

I have provided the ID and hash, there is no longer a wallet number as required by Gamblezen and they know that because a new wallet number is generated with each new deposit. I already mentioned that.

Usually the player also keeps his wallet number unless he receives an email from the casino that the crypto addresses are changing 😉

Gamblezen still seems to refuse to provide access to the deposit ID that I provided here!

I have rarely experienced such an uncooperative casino, luckily it is only a 30€ deposit, that is bearable, but will of course result in some negative reviews on various sites, because you don't play games with me 🙂

Was soll ich darauf Antworten CasinoGuru?

ID und Hash habe ich bereitgestellt, eine Wallet Nummer wie es Gamblezen fordert gibt es nicht mehr und das wissen die auch da bei jeder neuen Einzahlung eine neue Wallet nummer generiert wird bei der Einzahlung. Das hatte ich bereits erwähnt.

Üblicherweise behält der Spieler auch seine Wallet nummer es sei denn man bekommt eine Email von Casino das sich die Crypto Adressen ändern 😉

Gamblezen verweigert hier anscheinend immer noch die Einsicht über die Einzahlungs ID die ich hier mittgeteilt habe!

Hab selten ein so unkooperatives Casino erlebt, zum Glück geht es hier nur um eine 30€ Einzahlung, das ist verkraftbar wird natürlich noch einige Negative Bewertungen nach sich ziehen auf diversen Seiten, denn mit mir spielt man keine Spielchen 🙂

Hello, FlashFX

The transaction hash contains multiple wallets and various amounts in LTC. To verify the transaction, we need to identify the specific address to which you sent the funds. This information should be available in your crypto wallet's transaction history.

--

Best Regards

Gamblezen Casino

What information does the deposit ID contain? Can you see that 30 were deposited but cannot be assigned now?

The wallet number I sent them says it does not come from your casino

Welche Informationen beinhaltet denn die Einzahlungs ID? Ist dort denn zu sehen das 30 eingezahlt wurde die jetzt nicht zugeordnet werden können?

Die Wallet nummer die ich ihnen geschickt habe sagen sie kommt nicht aus ihrem Casino

Dear FlashFX,

Although I understand that the request by the casino team to provide the specific address to which you sent the funds may seem unnecessary to you, however, as previously stated, the transaction hash includes multiple wallets and different amounts in LTC, necessitating the casino team's verification of which transaction originated from your wallet. While the wallet address may vary, you should be able to clearly see all the transactions that you have done in your wallet history for that specific time. Without this information, it would be hard to move forward with your complaint. I kindly ask you to provide this information at your earliest convenience.

Correct, there are different transactions, and we are looking for the 30€, not for transactions with 100€ or 500€...

If a casino is not even able to do that, then I am happy to give *tutoring.

*I opened the hash, there is only one transaction there with 30€ or 32$

And since we are not looking for 400€ or 11€ ...

Apparently this is a fight against windmills if not even the transaction hash is understood 🥴

Apparently this is a fight against windmills, deliberately pretending to be ignorant or really having no idea, now it's becoming clear to me that nobody there knows what they're doing.

On the same day I can still remember that the live support wrote that the transaction had been received and was waiting for approval, unfortunately I don't have a screenshot of it and Gamblezen won't show this history either, as it is probably not saved 😂

Richtig, da sind unterschiedliche Transaktion, und wir suchen ja nach den 30€, nicht nach Transaktionen mit 100€ oder 500€...

Wenn ein Casino nichtmal dazu in der lage ist, aber dann gebe ich gerne *Nachhilfe.

*Hab den Hash geöffnet, es gibt ja nur eine Transaktion dort mit 30€ bzw 32$

Und da wir keine 400€ oder 11€ suchen ...

Anscheinend ist das hier ein Kampf gegen Windmühlen wenn nichteinmal der Transaktions Hash verstanden wird 🥴

Anscheinend ist das hier ein Kampf gegen Windmühlen, sich extra unwissend stellen oder wirklich keine Ahnung haben, jetzt wird mir auch klar das dort keiner weis was er tut.

Am selben Tag kann ich mich noch daran erinnern das der Live Support geschrieben hat, eas die Transaktion eingegangen ist und auf Freigabe wartet, leider hab ich davon kein Screenshot und Gamblezen wird diesen Verlauf auch nicht zeigen, da wahrscheinlich nicht gespeichert 😂

Forgot the screenshot

Hab den Screenshot vergessen

Hello, dear FlashFX!

We conducted a detailed investigation regarding your request.

As a result, it was not identified that the address belongs to our merchant account or system addresses.

Additionally, I checked every transaction associated with this address, and the operations are in no way related to our system.

Please also note that the system automatically generates a new address for each deposit.

For example, here is the hash of your first deposit from the 4th of October, which was made to the following address:

MPrKzEEmVeaG2yEREeN3GyZFCY9JfSjBK6

https://blockchair.com/litecoin/transaction/ba9e739f184b2247a80eac46c84530a2ed460088587e3b2ea30786faefc02808

As you can see, there is only one transaction.

Regarding the second deposit, in the hash you provided (which you claim relates to the second deposit), the wallet MBgFWtb9wRcryx8F1qhLvXCcQW6iWznn3j was used:

https://blockchair.com/litecoin/address/MBgFWtb9wRcryx8F1qhLvXCcQW6iWznn3j

This wallet also shows an incoming transaction from 11th October and three more transactions on 18th of October.

Such a situation is not possible, as we mentioned earlier: one deposit corresponds to one wallet. 

We do not know where you sent the money, but it was certainly not to our casino.

--

Best Regards

Gamblezen Casino

I've already got grey hair, let's just leave it at that, it's landed in Nirvana 🤷🏼‍♂️🙋🏼‍♂️

Ich hab bereits Graue Haare bekommen, belassen wir es einfach dabei das es im Nirvana gelandet ist 🤷🏼‍♂️🙋🏼‍♂️

Dear Gamblezen Casino,

Thank you for your detailed response, I believe this has clarified the situation.

Dear FlashFX,

Following the feedback from the Gamblezen team, it appears that the funds were sent to an entirely different wallet, as none of the transactions were directed to the correct casino wallet. 

Unfortunately, there is basically nothing that can be done from either our side or the casino's in this situation. It is ultimately the player's responsibility to ensure that the beneficiary details are correct and where the funds are transferred to.

I regret that we could not provide more assistance in this matter. Should you encounter any issues with this or any other casino in the future, please feel free to reach out to us, and we will try our best to assist you.

Best regards,

Michal

Casino Guru