Hello! I passed a first verification and they also made a payment. I played and had some winnings, but when I got the draw, they told me that another check was needed! I sent the requested documents and since then they keep telling me that the verification did not pass! I've been trying to pass this second check for more than a week, now they haven't answered for 4 days!
I would say that sometimes there may be additional verification in the casino, it's not something that is uncommon. However, if your documents are not appropriate or there is something wrong with them, I would expect the casino to tell you so you can send one to make it right. I see that this hasn't happened and I would like to add that we give casinos 14 days to sort out the KYC process.
But if you haven't heard from them in 4 days and you don't know what to do and your documents are still rejected, then I would probably open a complaint on our site and our team would look into it and try to help.
What do you say?
If you are interested, just click here. ⬅️
I've also got a guide that tells you everything you need to know about what to expect when you make a complaint, so you can read that as well.
I hope this will be sorted out soon.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
