2 månader sedan
Interesting. I will have to do the same tomorrow when I get a chance. As I know some of them have obviously gone through Mastercard as a processor but never knew how to contact them!
Question about Gambling websites with Curaçao license using incorrect Merchant Category code (sida 182)
2 månader sedan
make sure its the mastercard Uk twitter, should have a gold tick next to the name, they're quite prompt and helpful
2
2 månader sedan
Revolut also rejected my claims, I filed a complaint since some of the chargebacks went through but not everyone. The complaint was also rejected without any explaination why some were rejected and some not.
I also emailed merchantsurcharge@mastercard.com about these merchants. No response yet.
2
2 månader sedan
Just explained my situation, and how the company i dealt with operated and violated the law/ToS, they seemed quite interested so they're investigating
3
2 månader sedan
Revolut aren't great with these type of disputes, best bet is an ombudsman and try mastercard again
1
2 månader sedan
Snälla håll oss uppdaterade vad Mastercard svarar.
Har transaktioner till "LuxTel, London" Revolut nekade först 6 transaktioner, sen nästa dag när jag försökte med dom 5 jag hade kvar med exakt samma beskrivning osv så gick dom helt plötsligt vidare för bestridande.
Alla är via ett digitalt Mastercard från Revolut, jag överklagade men dom tjafsar bara vidare att dom måste följa regler osv för Mastercard.
Jaha? Varför gick ni då vidare med dom andra 5 transaktioner efter dom första blivit nekade 😅
Ingen logik alls.
Ändrad av författare 2 månader sedan
2 månader sedan
Yes, told them the truth, the transactions aren't listed as gambling transactions (wrong merchant code) though even though i deposited at a casino so i'd assume that's why they're interested
2 månader sedan
Anyone had any luck with getting refunded direct from -
velobet
goldenbet
rolleto
donbet
casinoways
Or have any idea how to approach higher up as I just keep getting ignored or refused refunds via email! I have had 2 successful refunds back in July with 2 other sites! Staying hopeful 🤞🏼
2 månader sedan
Tried goldenbet directly but no result, currently working with an ombudsman as chase bank wouldn't issue a chargeback and MasterCard (they're investigating)
2 månader sedan
My bank are the same refused to investigate. Appalling really isn’t it. I’ve read up on this thread about Santeda BV being the owner of goldenbet etc did you get anywhere with them?
hope the ombudsman supports you and gets the justice you deserve!
Raderat
Inlägg av Colin09 har raderats
2 månader sedan
Took them 3 days to send me an email to send stuff to support my claim to, within an hour they'd replied with some basic ToS reply, was well more than an hours worth of evidence to go through, just sort of fobbed me off, hopefully the ombudsman leans on them a bit as they have a bit more authority than i do, Santeda are worse than goldenbet itself, they're not allowed to operate to UK customers, and have been sanctioned for doing similar in Spain, Australia and Sweden.
Colin09
2 månader sedan
Depends what you told them, they asked for more details from me so they could escalate it to a higher team, may be worth asking them to do that.
2 månader sedan
Väldigt märkligt. Var detta nyligen eller?
2 månader sedan
Hi
Did you find out contact details for Auri Digital?
2 månader sedan
Japp, skickade först in 31 augusti och dom blev nekade.
Sedan 7 september och då gick dom som var kvar vidare för bestridande.
Skrev samma anledning på alla, att jag inte fått något levererat och att dom sålde digitala tjänster etc
Ändrad av författare 2 månader sedan
2 månader sedan
Hi
Has anyone been successful with
Theplatinum
Skinsonly
slideflare
Quillessay
any help appreciated
