they just say they are investigating but majority of time do nothing hopefully not the case for your sake.Also that excuse by the bank doesnt mean anything if you persist with the goods and service not provided route. Have you threatened to escalate to fca and made formal complaint ?
Yeah I’ve said I’ll go to the fca but they started saying that good was provided as it was for gambling, thing is I didn’t mention gambling and they claim they haven’t spoke to any merchants
If I go back and say that I didn’t get any services or goods from the merchants I only opted for goods from the casino will this be a strong case?
you can say some deposits weren't credited so not all goods and services were provided say the gambling company said with some of the deposits it wasn't processed and it would be returned to your bank but none have been. you contacted the merchant that appears and they ain't refunding you have not received no credits goods or service for majority of the transactions and the gambling account was blocked.
Hi, has anyone got any information on the following;
lingom*red London GBR
auri digital tallin EST
Air sailr Wrocław Poland
Hearing hub OTA NGA
Pp wallet Liverpool GBR
It must be a generic email as it is exactly the same one word for word I have
I have noticed helpersm have changed buissness location it was registered to vivola or something like that now it's registered APPERATOR LTD
It was showing London as it was under a company called vivola I think but now it's changed to APPERATOR LTD go to the Web page and check again
Har en jätte viktig fråga angående just återbetalning när det gäller dessa bolagsnamn mm. jag har satt in ungefär 70k på wisho, företaget som tar emot pengarna heter alphastrike. Nu till det som jag känner är viktigt satte in en summa och det nådde aldrig casino kontot, så nu väntar jag på att pengarna ska föras tillbaka in igen på mitt kontokonto. Men transaktionen är inte till wisho utan alphastrike
Inte nog med det så bekräftade supporten att det var dem transaktionen gick till, vad kan jag göra för att få återbetalning
But if I have mentioned that they have bypassed a gambling block etc. By using their mcc could I still use that as evidence?
Det kanske inte fungerar, jag vet inte vad din banks policy är. Av erfarenhet kan jag berätta att banker avvisar återkrav som är relaterade till spel. Oavsett om MCC har ändrats eller inte.
Någon som har någon information?
DONCOM begränsad, bungoma KE
yeah helps to strengthen your case but cant be the sole reason as the comment said below its just difficult when you say its just gambling transactions
Well my initial email obviously says I am writing about illegal transactions bypassing MCC etc and claiming a refund, I have not received services from you or goods etc. Please block my bank card from any future transactions.
I have proof of sending an email to bitsent 5 weeks before transactions went through to fomiline, goriwire, bitsent etc asking them to block my card from any future transactions with all of them and their companies. This is in their t&Cs as well. Surely this is eligible for a refund.
Yes
So my claim got denied for chargeback on basis of I authorised the transactions and the bank are saying that it’s a dispute I need to take up with the casino not the merchants, as the merchants have provided services. However the merchant in question sells nft art which I have not received or brought, what should I say to my bank?
Mine said Edinburgh. I also had apperator and I wrote to their office and sent it recorded delivery
It does for me also there is 2 sites helpersm.com and Helpersm.pro
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
