Dear teodorrr,
I think that one complaint would be enough 🙂, do not worry, we will look into this and investigate.
Honestly, this is hardly a reason for closing the whole casino. Allow me to make clear that we are not the casino's employees, so we do not claim anything, as you suggested. I can imagine you're in rage now, but let us find out what's happened and find a way to help.
Dokumenten har kontrollerats! De klassades som böter.
Problemet löst.
Dear teodorr,
I honestly think that you should wait for how things develop and after that, you can proclaim such accusations. We will check this VPN issue, be assured. But you also complain that you only lose - those 990€ well, it's the risk of betting and gambling, don't you think?
I ask you kindly to wait for our Complaint Team to investigate, let's see what proofs the casino gathered and what's the matter.
Everybody can check your complaint here:
https://casino.guru/vulkan-vegas-casino-the-player-s-account-got-blocked-3
Beloppen har nu avvisats. Beloppen är tillbaka på mitt Vulkan-konto.
min bank påstås vara skyldig, de skulle ha blockerat beloppen. Efter att ha rådfrågat min bank var det inte fallet
Sorry, but I'm not sure if I got it right.
Did your bank block the transaction or not, please?
Nej det gjorde hon inte.
Would it be possible to try a different payment method for the withdrawal?
Nej, tyvärr fanns det bara denna
De första pengarna har kommit! Rapporterar när allt kommer
That's an interesting surprise! 👍
Keeping my fingers crossed 🤞 - sure, let us know, please.
Another time I'm going to assume casino guru is paid by specific casinos or don't Americans up to get robbed. Trust pilot shows this casino habitually steals funds and doesn't cash out. But they've got a perfect reputation? You guys gotta be laundering money
Well, let's say that the Trust Pilot does not provide any kind of complaints. Anybody just fills a review, nothing more.
Feel free to check this tab:
https://casino.guru/Vulkan-Vegas-Casino-review#tab=js-tab-reputation
Also, note that all submitted complaints have been closed as solved.
If you experienced any fraudulent behavior, please submit a complaint:
https://casino.guru/complaints/create
Allow me to remind you how we review casinos:
Problemet löst! Tog ett tag. Men jag kan rekommendera Vulkan Vegas
Hello, thank you for the great news! Congratulations! 👍
Remind me, how long did it take?
Det tog nästan 4 veckor. Men det fungerar och det är det som gäller.
Oh, well that's huge.
So you are still playing in this casino? I would say that the waiting time matters too.🙂
Ja fortsätt spela där.
Cool,
I hope that everything will be in order in the future 🙂.
Jag antar det!
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
