3 år sedan
Om du vill diskutera något relaterat till Vulkan Vegas Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.
Vulkan Vegas Casino – generell diskussion
3 år sedan
Normal att verifieringen tar så lång tid?
Och du bör använda samma metod när du tar ut som när du gör en insättning.
Hur ska det fungera med paysafecard? Jmd-upplevelser?
Automatiskt översatt:
3 år sedan
How long time have you been waiting for the verification?
Yes, it's a standard process that the winnings need to be sent using the same method as the method that was used to make a deposit (it's actually a very basic anti-money laundering rule that casinos need to follow).
In case it's not possible (for example paysafecard or certain Mastercards that don't support withdrawals), then only in these cases the customer needs to verify another payment method (for example you send a bank statement showing your bank account number) and then the winnings are sent directly to your bank.
3 år sedan
Jag väntar fortfarande på verifiering.
Jag har redan skickat ett kontoutdrag men inget mer händer.
MfG Jonas fredag
Automatiskt översatt:
3 år sedan
But when did you send it? How long time have you been waiting for the verification?
3 år sedan
Jag skickade in uppgifterna för 4 dagar sedan men inget händer fortfarande.
Så jag väntar fortfarande på en bekräftelse på att verifieringen är klar.
MfG Jonas fredag
Automatiskt översatt:
3 år sedan
Does the customer support reacts to your messages? Have you tried to contact them on the live chat and ask about the situation?
3 år sedan
Jag har exakt samma problem livechatt fungerar inte och inget svar via e-post
Automatiskt översatt:
3 år sedan
Hello, what' the current situation, please? If you still have no reply from the casino, please, send me your email address that you used to register in Vulkan Vegas to daniel@casino.guru and then I'll try to contact the casino directly.
3 år sedan
Hello lennys, what' the current situation, please? If you still have no reply from the casino, please, send me your email address that you used to register in Vulkan Vegas to daniel@casino.guru and then I'll try to contact the casino directly.
3 år sedan
Dear Lennys
Could you please describe what exactly does not work within the live chat ? (A button can't be pressed, erors etc?) Thank you in advance!
Also, please kindly check the e-mail of yours. The response has been provided.
3 år sedan
chatten kan inte öppnas och som sagt skickade jag alla dokument men inget har hänt på tio dagar
Automatiskt översatt:
3 år sedan
Dear lennys
By far I see that the requested document has been provided on July 27. It's been approved, you may proceed with the withdrawal.
Re the live chat - we have not seen any complaints on the technical side. Would you be able to provide the device, operating system and the browser you are trying to open the chat from? This is much appreciated. Thank you!
1
3 år sedan
Nej det stämmer inte. Jag begärde en utbetalning och den avvisades. Mitt e-postmeddelande är minxxxx@gmail.com snälla hjälp mig, jag har väntat länge och har skickat rätt dokument så jag vill också få min utbetalning, snälla
Ändrad av
Daniel 3 år sedan
Orsak:
e-mail hidden for security reasons
Automatiskt översatt:
3 år sedan
I've been through the same thing. Verfication is very old. I sent you an email but there's no answer. I want to withdraw my money over this.
Looks like you had to change your website on the vulcano casino wasn't the best recommendation for mastercard payment.
3 år sedan
I've been through the same thing. Verfication is very old. I sent you an email but there's no answer. I want to withdraw my money over this.
3 år sedan
Jag kan inte ta ut mina pengar, det här är en bluff, jag förlorade tusen pesos ovanpå, jag tjänade mer än 15 tusen och jag vill göra uttag och de säger till mig att betalningen kommer att göras omedelbart och sedan berättar de för mig att det kommer att ta 7 arbetsdagar detta är en lögn jag spelade med god tro och dessa människor lurar människor, det är skit, jag kommer att bli ett klagomål
Automatiskt översatt:
3 år sedan
They can in fact to approve the withdrawal immediately, but it can take up to 7 days to receive the money to your account. Is the withdrawal still pending?
3 år sedan
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