Hello,
if you check the casino site, you'll find the license validator - the result shows this:
GCB is just a general license provider. This casino is licensed under the Antillephone.
If you come across different information though, let me know, please. As an alternative, you can contact the person from our data team, you'll find the medallion under the overview. 😉
Currently, is this casino working?
I haven't seen my money for more than 2 weeks.
no response from their finance.
Hello there.
The casino seems to be working. If I were you, I would consider submitting a complaint. Two weeks are more than enough to let your waiting.
Have you ever successfully withdrawn from this casino before?
several times.
last one was completed on Feb 9.
Since you've been waiting for so long, I'd recommend you submitting a complaint. There's not much you can do at this point I'm afraid.
Hej, jag får inget svar och timern har redan gått ut. Vad mer kan jag göra? Varför är det?
https://casinoguru-de.com/vulkan-bet-casino-der-player-beanstandet-die-auszahlsgebuhr
Hi I moved your post under this particular casino.
However, I also see that it's okay now and Nick replied to your complaint and you replied back to him as well. There are quite a lot of complaints and our team is trying to do what they can to get to yours or others as soon as possible.
Anyway, I noticed that according to the complaints you have a problem with withdrawal fees and support is not very helpful. Is that right?
Ja, det stämmer tyvärr.
Tack
As Jaro explained, we all need to be patient for now. Due to the excessive number of complaints, our dedicated specialists need every second the timer gives them.
If there is anything I can do for you in the meantime, please let me know.🙏
Det tar väldigt lång tid innan jag får hjälp. Med mina tidigare klagomål upplevde jag att jag fick mycket goda råd och blev också mycket respekterad. men det är tyvärr inte fallet för tillfället.
Till alla en trevlig helg
I know it's not a very pleasant situation and you have to wait, but as we have already mentioned, our experts are doing their best to get to every player. Just because Nick doesn't answer you right away doesn't mean that your case is less important or that he doesn't respect you. I'll ask you for some more patience and hopefully things will move forward as soon as possible.
Anyway, have you learned anything new yet?
Tack så mycket och ha en trevlig vecka.
Sammanfattningen av mitt klagomål behandlas alltid utan några ändringar och ska se ut som om den har uppdaterats. Timern är återställd. Är det kanske möjligt för en annan klagomålsspecialist att ta hand om mig? Jag har väntat här med mitt klagomål i nästan 3 veckor och det har inte gjorts några framsteg. Vad pågår?
Med vänlig hälsning TheCooN82
Hello TheCooN82!
I'm sorry it takes so long, well, we are pretty occupied, that's true. I'll try to get some insights about your case, of course. I already sent a reminder. Hopefully, it helps a bit.
I see it has been a week since Nick got the requested update, if I am to speculate, I would say he's on it. 🤔
Godkväll, finns det kanske en chans att någon av dessa 2 kollegor tar hand om mitt problem igen? Jag har väntat i mer än 3 veckor på att få hjälp. 😢😩
Än en gång en stor komplimang och tack till dessa 2 herrar.
Hälsning
TheCooN82
Hey there.
As far as I can tell, less than two days remain until the next phase of the complaint you have with Nick. So, what is the matter, please? Would you like to switch Nick for Nick? 🙂
I could not find any other open or recently submitted complaints of yours.
Nick från 10 månader sedan skulle vara bra. Jag vill inte stressa alls, men att vänta en vecka varje gång tills jag får svar är lite irriterande. Missförstå mig inte, jag är väldigt tacksam för supporten från casinoguru-teamet🤭
Ha en bra start på veckan.
Now I understand. It's a kind of comparison - I should have known 🙂
I don't want you to think I'm making stupid excuses, yet I have to say the number of complaints the Team was handling 10 months ago was much lower than in the current situation.
I agree that it must be quite a pain, still, at least once per week I see the team leader asking all members to rise their maximum capacities. I'm convinced, and I can honestly say they've pushed the limits for quite some time yet. Actually, I know some of them try to train new colleagues, but sadly, it takes a lot of time to get through the process.
I'm grateful for your understanding. Please, be a bit more patient. 🙏
Tack för dina vänliga rader 👍🏼🌷
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
