Verde Casino – generell diskussion (sida 4)

I understand, but the most sensible thing to do in this case was to withdraw the money and inform the casino about the next course of action to avoid such a situation. Setting up a second account was not the best idea. 

However, as already mentioned, if you think that the casino made a mistake, then you have the option to open a complaint on this link. Our team will investigate your case and see what happens. 

Are you in ? 

Hej, det sekundära kontot och med mina namn (utan dokument) med en annan e-post men jag hanterade det inte, det sköttes av min bror. Men tror du att jag kan lösa något? För om jag redan är vilse från början är det ingen idé att öppna ett klagomål. Jag sa bara hur det gick, tror du att det stämmer? Om jag visste att något sådant kunde hända skulle jag inte ha spelat med mina pengar, jag skulle ha försökt lösa problemet tidigare. Eftersom jag, som tidigare nämnt, kunde spela och vinna €80, ta ut det utan problem, var jag säker på att det inte var något fel. Var försiktig, om jag inte hade vunnit och med rätta inte blockerat mig så hade jag fortsatt att satsa lugnt, hade de varnat mig för att jag bröt mot deras regler? Först när jag vann och försökte dra mig märkte de det?!

Hi there.

This is a very sad story, indeed.

Frankly, the way I see it, you made several mistakes. Please note you just can't create the second account and then let your brother, or anyone else, manage it. This is strictly against the most common terms and conditions.

From my point of view, the most important part seems to be the timeline.

Imagine this:

One day your first account in the casino was established - all good. You managed to withdraw 80€ without any issues.

From which account did you manage to withdraw, please? In my eyes, this a very important question I feel we need to clarify first.

If you are interested in learning more about this particular issue in a more general manner, please check out the article called "Player verification and duplicate accounts"

Let me know what you think about it, if you don't mind.

Aditionally, it is your turn to update the complaint, this green link gets you to the proper section.

Jag förstår inte hur det är möjligt att öppna ett andra konto. Har inte kasinot säkerhet för dessa överträdelser? Finns det en varning endast när kunden vill ta ut sina vinster? Varför inte innan? Du kan sätta in efter behag, utan problem och i det här fallet kan du till och med ha 10 konton...

Det är minst sagt en tveksam politik.

Det är därför jag inte spelar här.

Hugo

Jag tog ut €80 med kontot de blockerade och det andra kontot fanns redan, de kunde meddela mig just nu

Vad kan jag säga om jag visste att det fanns det här problemet skulle jag inte kasta bort mina pengar så här och sedan bli blockerad absurt

Jag tog ut €80 med samma konto som de blockerade mig och det andra var redan registrerat

De kunde ha blockerat mig just nu men istället lät de mig spela och sätta in lugnt tills jag vann den summan

You know it's not wise to compare withdrawals and deposits because both transactions are very different, especially regarding checks.

When you deposit at an online casino, there are no actual checks made on the casino's side. It is just a simple money transaction. Equal to when buying gasoline at the gas station and paying by card.

On the other side, when you submit a withdrawal request, the whole process of checking needs to be done because the casino must be perfectly sure you have never violated any casino terms, used only payment methods registered to you, and followed other policies.

So, unless you ask the caisno to perform the KYC (know your customer) right after the registration, there is a pretty high chance that a second account will go unnoticed.

I understand it feels like a gap to catch players, but I guess it is pretty common knowledge that creating a second account is prohibited in every casino performing KYC verification.

Did you read the article I sent you, please? It says:

"We accept that it is the responsibility of players to make sure that they don't create multiple accounts at the same casino. Not because we think it's the right way to do it, but because it's the industry standard, and we cannot penalize all casinos that don't enforce the 'one account per player' rule the way we consider best. However, we believe and hope that checking for duplicate accounts during account creation will become the industry standard in the future and players will be better protected."

Hello, and thanks for the information. So you withdrawn the initial €80 through the first account. Now comes the important part, I'd say. Did neither of these accounts get verified back then? Sometimes casinos allow lower sums to be withdrawn without full-scale verification, which may result in your situation when a second account is registered along the way.

But as we believe:

"To prevent duplicate accounts, it is feasible and effective to check for duplicate accounts during the account creation process. We don't mean a full know your customer (KYC) procedure that would involve ID verification, but a quick check of personal detail combinations that would only be shared by two separate people in very rare exceptions, such as first name, surname and date of birth. If the casino doesn't require this information during the registration process, it should start doing so.

In most cases there will not be a match and the casino can let the player play, only triggering a full KYC procedure when the player submits their withdrawal request. However, if the casino does get a match, it is likely that the player already has an account. In these cases, notify the player and/or ask them to complete a KYC procedure to make sure that they don't already have an account.

If this is not technologically feasible, the casino shouldn't punish players who created a second account unknowingly and didn't intend to abuse the welcome bonus. If the player hasn’t caused you any harm, it's best to contact them and find an acceptable solution for both involved parties, such as keeping one account opened and closing the other one(s)."

I hope there is a way to help you.

Förhoppningsvis kan du hjälpa mig jag gjorde allt omedvetet

Hello. I have no reason not to believe you. I just tried to explain that things work somehow in casino, and in certain cases, even the slightest mistake means unpleasant complications.

I'm sorry, but this rule is the common standard. 🙏

God morgon, idag skickades mejlet till mig igen att jag måste ladda upp dokument igen från verde casino, men imorse laddade jag upp allt de har detta, men de låtsas att inget hänt, men är det möjligt?? Jag har sovit i 2 veckor sedan jag bråkade med dem

här är det, det här är vad de gör varje dag

Hi, according to the email that the casino sent, these are the standard KYC stuff they need. We give casinos 14 days to resolve the verification, but you say it's been going on for 2 weeks, which is exactly the time frame. 

Anyway, did you try to write to the live chat that you sent the documents and that they are asking you to do the same again ? Do I understand correctly that you have already been successfully verified once and now they want the same documents from you again ? 

I also saw that you already have a complaint and the casino replied to it twice, telling you to complete the verification according to the instructions in the email. So if you have not successfully completed it yet, try to cooperate and upload everything according to the guidelines. If there are still problems, then you have an open complaint and we will try to help you.

Godmorgon, jag laddade upp alla dokument, idag skickade de mejlet till mig att jag måste skicka fotot på identitetskortet, som jag också laddade upp det första, men jag laddade upp dokumentet igen idag också, jag samarbetade varje gång med dem , men varje dag samma e-postmeddelanden, samma saker, jag väntar nu för att se vad de kommer att be mig att verifiera mitt identitetskort, eftersom jag har varit bra och väntat nästan 3 veckor, vilket inte verkar normalt att jag med tanke på att för att spela behöver jag också uttag, ja de fortsätter att säga samma saker även nu och Fanny verifierar det inte åt mig och sedan för att kunna göra uttaget gör jag mig själv rättvisa överallt för det Fanny dem är inte korrekt överhuvudtaget... låt oss hoppas som håller ordning på sig själva och gör rätt saker och gör rätt saker, så är vi alla i ordning... tack

Här är mejlet, det senaste de skickade till mig idag

Okay, so I think you're doing the right thing by trying to cooperate, so if your account isn't still verified, you can mention that in your complaint. Our team will try to help you with the whole situation.  

However, I really hope that the verification will be successful and you will not have further difficulties.  

Nej, mitt konto är ännu inte verifierat för varje dag skickar de mailet och ber om samma saker, men jag skickar alltid det de frågat mig, jag vet inte om de vill ha mer, det verkar inte rätt för mig kl. alla... tack

I believe that when I read the complaint I can already refute this statement, and in it I learned that you have already managed to verify and now you will wait for your withdrawal. 

I firmly believe that it will already be hassle-free and everything will go smoothly. 

Be sure to let me know if you got your money. 😊☘️

Ja tack så mycket, ha en bra dag