Verde Casino – generell diskussion (sida 11)

Jag skrev i chatten och de sa åt mig att skriva till support@... för att ta bort åtkomstgränserna.. sa de samma sak till dig?

De skriver också till dig i chatten för att ändra ditt e-postlösenord, berätta för dem det nya lösenordet. skicka ett mail som säger att du inte är spelberoende... allt bla bla bla för att hindra mig från att komma åt...

Jag tappar hoppet nu, pengarna kommer att gå förlorade

I see that you also had the same experience but according to what I saw you also got paid yes? Did the casino explain to you why they blocked your account? Is this just some kind of investigation? Could you have made a normal withdrawal later and played on? 🤔

It would be good to write from one account and not from multiple accounts and get the feeling in the players that several players have managed to cross the same thing here. Would it be possible to do that and therefore not create a fake conversation? If you don't stop this, you will be banned from the forum.

I certainly wouldn't give a changed password to anyone, they don't have the right to ask anything like that. 

Anyway, when you talk about addiction, have you ever mentioned to the casino that you're addicted? I saw that mentioned in your complaint. If they ask you to send them an email like that, and you have to write to them, I don't see the problem, but of course only if you are not really addicted. 

Don't lose hope, I see that the casino also replied in the complaint and it is possible that it will be solved somehow.

Just be patient. ☘️

Självklart svarade jag att jag inte är en missbrukare... jag spelade faktiskt inte medan jag väntade på att få betalningen och de blockerade mig.

Nu gjorde jag som de bad... låt oss se om de ger mig tillgång till mitt konto utan att förlora mina pengar

Definitely, you have done well and therefore it is important to cooperate with the casino. If you are not sure about something, feel free to write. Also, it's good to share new things in the complaint thread first of all, because that's where the expert is dealing with the situation. 

I hope the case will turn out well.

Nu är problemet att så fort jag öppnar chatten hackar någon kontot och ber om att få ändra e-postadressen för att komma åt mitt konto.

Jag är mycket orolig över att förlora mysterierna 5195 euro

So if they hacked it, they'd probably change the email themselves, wouldn't they? What makes you think someone hacked your account if they're only asking you to change your email. Don't change it. 

Anyway, it's the casino asking you to do it, or is it live chat?

Mottagna betalningar...

So that's perfect news, after all you wrote I thought it wouldn't happen anymore. 

Could you please update your complaint that you have received the money. 

I look forward to see that and hope you don't run into anything like this again in the future. ☘️🤞

Verifieringen tar nu längre tid än en vecka. Utbetalningen avvisas i enlighet därmed. Jag har aldrig haft en utbetalning försenad så länge tidigare.

När ska jag lämna in ett klagomål?

@denni7 brother verification is completed within 48 hours in verdecasino,

what is your registered email in the casi

no,

We usually give casinos 14 full days to proceed with the withdrawal before we can intervene. So it is up to you when and if you file a complaint, we will surely try to help.

May I ask if this is your first withdrawal request at this casino?

How would you help this player by knowing his email, please?

Do you work at this casino, perhaps?

It is not safe to share this kind of information, and we always suggest our users not to do that, you know.

Ja, min första begäran om uttag. Kasinot har nu godkänt min verifiering. Jag märkte sent att jag fick ett mejl från kasinot där jag begärde en selfie av mig med en bild. Det nämndes inget om detta på kasinots hemsida, bara "bearbetas". Så en notering till de andra, om det tar ovanligt lång tid: kolla din e-postinkorg också.

Utbetalningen är inte här än, men kommer säkert snart, det är ingen stor summa i alla fall 🙂

brother what is your email address,

you will receive withdrawal within 2 hours

That is an important thing to do, to check the emails, for sure. Sometimes this kind of emails can even finish in a spam folder, as it happened many times to lot of users.

I am glad that it is going well now, and please inform us whenever you receive your money.

I believe that I have already asked you what is the reason for asking the email address from this user, please?

This is a confidential information and is never good to share it on forum.

Please explain to us how could you help this player to get his money, as you say.

We won't be happy to get you restricted from this forum because of a suspicious activity you actually do with this kind of offer.

Tyvärr glömde jag svara dig,

ja jag har redan fått mina pengar!