Vegasino Casino – generell diskussion (sida 11)

Jag har väntat på de två uttagna sedan den 10 och 11 mars

vad är din e-postadress för att göra ett klagomål? När jag gör det här på sidan kan jag inte slutföra det, Captcha-felet visas alltid.

Jag har provat på min IPhone och även på min PC och alltid utan framgång.

Well, this problem arises quite too much times in the last few days, I mean with captcha.

We try to solve this issue but it is not so easy as it looks.

In this matter we could use a little help and we will need some information form so we can try to fix it.

Can you please provide me:

1. Can you take a screenshot when captcha appears with exact time and also tell us the time zone (the best it would be in UTC)
2. Also it would be helpful to make a screenshot with whole screen where we see also the domain you use.
3. Which account you are logged in.
4. Ip address would be great too if you are able to find it.

Based on these factors we maybe can track potential problem even though it is more complex. I do not promise 100% success but at least we can try to find out what can be the problem.

Also, did you use VPN?

I know it is lot of questions but I suppose, without that we won't move further.

Additionally, I can maybe advise you with basic things like- deleting cookies, changing browsers but these info would be really good to have.

Thank you for your assistance. 🙂

Allt detta för att göra ett klagomål? Kan jag skicka mitt klagomål skriftligen via e-post?

Hello,

I imagine this is complicated, but in order to prevent this problem from happening again, we really need your help too.

Kindly send us the update per email community@casino.guru

Also, please report your complaint via email at complaint@casino.guru, and "captcha error" into the email subject.

Our colleagues will help you from there. I'm sorry for all those inconveniences.

Men vilket mejl vill du att jag ska svara på?

Kindly send us the update via email at community@casino.guru:

make a screenshot of the whole screen where we also see the domain you use when captcha appears.

Add exact time and also tell us the time zone (the best would be in UTC)

An IP address would be great too if you are able to find it.

Thank you 🙏

HEJ

betalade de dig?

Jag väntar fortfarande...

Jag har redan svarat på mejlet med information om mitt ärende

That's great. I see the complaint up and running.

But, what we as the Community Team (not related to the complaint) really need is the following:

a screenshot of the whole screen when the incident appears—where we also see the domain you use when captcha appears. (not screenshot of the complaint submitted on your behalf)

for example:

Add exact time of the incident (the best would be in UTC)

An IP address

Do you think you could kindly try one more time? 🙏

Hur lång tid tog det att få pengarna?

Miguel, jag är i samma situation som du, jag har haft 3 förfrågningar om 500 euro sedan den 22:a och än så länge har de inte betalat mig.

Hey, you didn't even get one withdrawal out of the three? Neither in the past? Did the casino tell you why you've been waiting so long? 

Obviously, in your situation, I would try to use our help and open a complaint. 

Have you thought about it? 

If so, click here to proceed. 👈

Our team will try to do everything they can to help you.

Hej, jag har väntat på uttagen i nästan en månad. Jag har skrivit till Pr, de ger ingen lösning, ingenting, och dessutom vet jag inte vad som hände, uttagen avbröts och jag väntar och sanningen är att jag inte vet vad jag ska göra längre.

Och nu måste jag förstås börja om.

Hello,

I honestly would not expect the Public Relations office to solve delayed payment. Perhaps it was just a faulty translation; sometimes it happens.

In my opinion, such a delay is worth an official complaint. Are you aware of this free-of-charge feature, please?

The instructions are here 👈 and I hope you will give my colleagues a chance to investigate the situation. The process aims to help players to get the money out from casinos, if that is possible.

I don't know why Casino Guru rates them that high when everyone has payout problems.

Also, with all the other NovaForge Casinos.

What do you mean by payout problems? That they have delays and such? I've looked at the complaints you've highlighted and the casino has one unresolved, which I wouldn't say is a bad thing at all, on the other hand.

Do you have any withdrawal problems too? 

Why all the ratings on casinos here all good wen 100 percent the reviews are bad casion guru are as bad as any casino but like trust pilot wont allow real negitive reviews only fake 5 star reviews scum

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