Yes, my account is fully verified. Support says I should use another withdrawal method but SEPA withdrawal method is blocked. I played in Spinbetter because of the good rating from CasinoGuru. Since 1 Week I am waiting for withdrawal every day its approved than rejected one day later.
I definitely understand that most players have little understanding for events outside the casino's reach, and I would most likely act the same. However, I believe it feels reasonable to exclude temporary technical issues from our casino review, even if they are impacting the withdrawal process. To me, it seems the casino's payment provider is in some trouble, and thus the casino is unable to send you the money through SEPA.
On the other hand, I must say a week or so is enough time to suggest an alternative option and resolve the payment, so I agree this is certainly a bit of a bad user experience.
Has anyone in the casino ever suggested other payment options to resolve this, please? I would expect that.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
