MelBet Casino – generell diskussion

Om du vill diskutera något relaterat till MelBet Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

Hello Sir,

My Id Was Blocked Without any Fault..

Hello Adanan, I would like to help you directly, unfortunately we are not the casino itself. I tried to find a customer support or livechat for you but was not successful. Can you try social media, maybe?

Sir I have only my customer id number 31658432

Allow me to persist on the fact hat we are not Melbet Casino. Therefore I can only offer you to submit a complaint against this casino. Did you win any money there, please?

Dear Radka,

Yes,

i won money.

Then if you are sure that you have complied with all terms & conditions and casino treated you badly, then you can try submit the complaint as I mentioned before.

Link is here.

Hello sir,

I cannot log in my account (458501075).

Please help me.

Thank you!

Hello Jake2323,

I'm sorry but I can't help you with that simply because I'm not the casino's employee.

Is there any warning sign you're getting while trying to log in, please?

Can't your account be under some verification process by chance? What had happened before your account became inaccessible?

Hej mina damer och herrar, jag kommer för att kommunicera min erfarenhet på MelBet, efter mer än 3 år hemma, mycket svagt lojalitetsprogram, desto högre status verkade det för mig att ju lägre RTP, kasinobegränsande multiplikatorer, kalla slots, jag gör rekommenderar inte detta hus!!! Det är ett misstag att tro att ju större relation och lojalitet det kommer att finnas chanser till förtjänst, glöm det, det finns det inte!!! Till sist, tack till alla forumspelare och moderatorer! Tack

Hello there,

well we all have different tastes, and this choice was not the right one for you, I guess. I also think that loyalty programs are designed to allow players to recover some of the losses and motivate them to keep playing, I would not say that even the best loyalty program grants you a bigger chance to win in general.

Did you consult your point of view regarding the multipliers and cold slots with the casino?

Anyway, you can write an honest user review about the casino as well, just check here.

Hi , can some one help me to understand what happenig to my withdrawal request witch habitually takes less than 10 mn to be processed , bu in this case My widhrawal have been approuved the 14/05/2023 via Airtm and still pending "Transaction is being processed. Awaiting operator confirmation"

cordially

Hello!

There are many explanations, and sadly, only the casino can provide precise update on this matter.

I'm wondering now, has your account been fully verified, please? One way oranother, I'd say this "awaiting operator confirmation" means the money won't be released untill the operator or maybe the financial department confirms the transaction.

🤷‍♀️

If you struggle to get in touch with the casino, I'd say submitting a complaint won't hurt.

Browse this guiding article that explains how the complaint system works, and let me know what you think about it.

Hi Radka,

Both accounts are fully verified, and i made many withdrawals through the same operator and have been proceeded succesfully even after the incident , The casino customer's support emailed me that my complaint was taken care of as their specialists are waiting for the report from my payment system.

Do you suggest me to wait more?

bey the way i'm truggling to finalise a complains form I can't finalize and send the complaint form,

it runs constantly and does not send

Hi!

Pardon me, did you just say both accounts? Do you play in the casino using two accounts at once? If so, I think we found the issue.

Kindly let me know soon!

Regarding the complaint issue - please clear the browser's cookies or try to use a different browser. It usually works.

Hi Radka ,

Thank for your reaction dear.

I means that my casino account and the e-wallet payement operator (i'm using for deposit and withdraw) account are both fully verified.

i will try to submit a complain again using another browser...Thank's a lot

cordially

Uff! I was smelling trouble 😀.

I overreacted a bit, I guess. All seems good now.

I'll wait for feedback regarding the complaint though.

You're most welcome.✨

God kväll, jag har försökt ta ut pengar i 4 dagar i det här huset. Första dagen bad de mig skicka en selfie med mitt pass, en selfie med mitt dokument där jag bor (Azerbajdzjan) och i det tredje meddelandet bad de mig om en selfie med passet och min e-post (med meddelandet från vadslagning hus) efteråt. Det tog 3 dagar att svara, de ber mig idag om ett foto av de senaste 3 månaderna av en räkning (el, gas eller vatten), jag förstår inte varför de inte bad mig om detta tidigare, vilket bevisar min identitet med mitt pass och landsdokument i handen, räcker det inte? De säger att du måste visa två dokument...

Problemet är att jag inte kan få fakturorna nu för tiden, den som betalar som reser, jag är här med ett anställningsavtal... finns det något sätt att lösa det på annat sätt?

Tack så mycket

Hello. I'm sorry you find all this so frustrating, but on the other hand, this is quite an usual procedure a casino will do to verify a player, I would say. In most of the casinos they work this way, actually. The best way, in my opinion, is to fully cooperate with them, by providing all the documents they've asked for. Also if you have any questions, or you are unsure about some things, like if your contract from work would be enough for the verification, try to ask the support. Does the casino know that you're there on a work permit and that's why you can't provide any utility bills? If not, you should inform the support immediately.

If after all you'll feel that you need our help, do not hesitate to submit a complaint, of course. Our complaint team will do their best, as always, to get it resolved. You could easily do it just by clicking/tapping on this link 👈.

Perfekt, nu ska jag säga till säkerhetssupporten att jag inte kan presentera den datan, det är den enda informationen jag inte har och klubbens ordförande säger att han inte kan ge mig den datan. Tack så mycket, om jag inte får hjälp så gör jag ett klagomål här! Tack för ditt alltid svar 🫶🏼